Jul 25 2017 01:15 PM
Jul 25 2017 01:15 PM
Enhancement Suggestion: I think it would be better to have the call queue caller wait time be editable in seconds, not minutes. Currently, as minutes, the least amount of time that can be selected is 1 minute. This is too long for some customers. Please change to have call queue wait time in seconds.
Aug 22 2017 12:18 PM
I tested this:
Set-CsHuntGroup -PrimaryUri Sip:firstname.lastname@example.org -TimeoutThreshold 0.5
It accepts the value, but when i run Get-CsHuntGroup it says the value is 0. Same in Skype Online admin portal. Not able to test at the moment if it is set to 30 seconds, since i dont have a labenvironment, only production.
Aug 26 2017 10:09 AM
We are in a deployed state, using S4B in real time throughout the organization. I can tell you that as of today, the system will not work in any time less than 1 minute (60 Seconds). 1 minute is a long time to wait for someone to answer the phone. Our plan is to give each call group 20 seconds to answer or the call is being transferred to the next tier.
Aug 29 2017 03:30 AM
yes I agree, we are in the same situation. We would like it to be editable in secs not minutes as this is too long for a customer to hold on.
Sep 20 2017 02:26 PM
I wrote a short tweet and blog article about it to spread the word about this request. I have some MVPs that follow me on Twitter, so hopefully we get som comments from them and they can help spread the word.
Give this request a vote at Skype Feedback:
Sep 27 2017 05:21 AM
I just did a session yesterday at ignite 2017 with two program managers on the S4B platform. They say this is going to be fixed very shortly, perhaps even next month.
The bigger news is the move to Teams. S4B is still going to be around for years as a stand along product, but adding the capability to Teams gives them a fresh new, clean code base to work with and add all kinds of fun tools. Speed, reliability and features is their main focus. There will be another update to S4B, but plan on seeing the Teams integration early next year, with parity by the end of 2018.
Sep 28 2017 10:51 AM - edited Sep 28 2017 10:52 AM
I was on the phone with tech support about this the other day. That's when I found the Idea on skypefeedback.com. It was at 30 votes at that time and I reached out to every one of our S4B clients and we had it up to 115 in one day. This is for sure something that is needed for practicle implementations. I'm glad others are recongizing that including MSFT program managers.
Nov 07 2017 08:25 AM
So they added seconds a couple of weeks ago and then took it away. Any one know what's going on with it?
Nov 08 2017 09:04 AM
Nov 08 2017 11:23 AM
It's mentioned here as coming in a 'week or two' ...
Nov 12 2017 08:00 AM
0, 15 , 30 and 45
Jun 27 2018 07:49 AM
It seems that the minimum call queue length is 30 seconds. Even though it can be set to 15 seconds, it rings for 30. Also, it can be set for zero seconds. I need 15.