Jul 06 2017 12:32 AM
We currently use Skype for business. I am based in London but the company I work for is based in Copenhagen. I am experiencing very poor call quality with call quality indicator often on red and people saying that they can't hear me. Is the fact that I am in London and the service is provided via the Danish business likely to a contributing factor to poor call quality? Also I can't use the Danish Conference call facility as the instructions are in Danish and not in English - can I convert by Skype for business number which is currently a Danish number to a UK number?
Jul 06 2017 03:38 AM
Jul 12 2017 01:22 AM
Hi
To compliment Linus's contribution, also are you connecting to the Danish site using a VPN? If you are then this will almost certainly be contributing to audio quality issues.
Try disconnecting from the VPN and connect via the public internet instead (assuming that your corp has this enabled). Audio should be much clearer.
If this is the case, then speak to your IT team about implementing split tunnel VPN to force SfB traffic via the internet but allow all other corp data via the VPN.
Also ensure that you are using proper certified Skype for Business headsets, not things like Apple earbuds, 3mm analog jack headsets, using laptop microphone & speakers, or a £2 headset from Asda. All of which will cause poor experience