Jan 23 2018 06:32 AM
Situation:
- PC is locked
- incoming call is answered using the button on the headset
Result/Problem:
If the PC stays locked until the conversation is ended, the call will NOT appear in the conversations list in Skype for Business. However if the PC gets unlocked during the conversation, the call will turn up in the conversations list.
Can anyone tell if this is "by design" or due to system limitations? Or is it a problem that can/could be solved?
Jan 28 2018 05:43 AM
I know I have answered calls when my PC is locked. One difference though is that we are running the Polycom BTOE client which connects phone with the computer. A few questions for you, what version of OS? Is it happening for more than one person? All updates have been applied?
I would not think it is by design as I have answered a call when computer is locked and once I unlock the call pops up on the screen.
John
Mar 01 2018 12:36 AM
Hi John
It's independent of the OS and Skype for Business Client version. It happens for all clients in all Skype for Business environments I have tested.
The key point is: If I unlock the PC while in the call, the call appears in the Conversation History. But if the PC STAYS LOCKED until the call has ended, then the call does not appear in any list.
Nicole
Mar 02 2018 09:49 AM
Mar 02 2018 09:52 AM