A few of conversation using Chinese font shows up as garbled text on SFB for Mac and iPad

%3CLINGO-SUB%20id%3D%22lingo-sub-1337362%22%20slang%3D%22en-US%22%3EA%20few%20of%20conversation%20using%20Chinese%20font%20shows%20up%20as%20garbled%20text%20on%20SFB%20for%20Mac%20and%20iPad%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1337362%22%20slang%3D%22en-US%22%3E%3CP%3EI%20run%20into%20this%20issue%20recently.%20Some%20conversations%20I%20received%20shows%20up%20as%20garbled%20text.%20The%20same%20situation%20happened%20on%20both%20MacOS%20and%20iPadOS.%20OS%20X%20version%20is%2010.15.4.%20iPadOS%20is%2013.4.1.%20SFB%20is%2016.28.175.%20The%20capture%20attached%20as%20below.%20Perhaps%20it's%20some%20wrong%20with%20non-unicode%20text.%20All%20of%20garbled%20text%20are%20normal%20Chinese%20font.%20Please%20let%20me%20know%20how%20to%20fix%20it.%20Thank%20you.%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-left%22%20image-alt%3D%22%E6%88%AA%E5%B1%8F2020-04-24%2012.58.46.png%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F186610i6D11A63B18DF7979%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20title%3D%22%E6%88%AA%E5%B1%8F2020-04-24%2012.58.46.png%22%20alt%3D%22%E6%88%AA%E5%B1%8F2020-04-24%2012.58.46.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1337362%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGarbled%20Text%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1338667%22%20slang%3D%22en-US%22%3ERe%3A%20A%20few%20of%20conversation%20using%20Chinese%20font%20shows%20up%20as%20garbled%20text%20on%20SFB%20for%20Mac%20and%20iPad%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1338667%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%3EAfter%20test%2C%20the%20conversation%20from%20Office365%20SFB%20user%20will%20be%20garbled%20text.%20But%20no%20garbled%20text%20from%20SFB%202016%20user.%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
New Contributor

I run into this issue recently. Some conversations I received show up as garbled text. The same situation happened on both MacOS and iPadOS. OS X version is 10.15.4. iPadOS is 13.4.1. SFB is 16.28.175. The capture attached as below. Perhaps it's some wrong with non-unicode text. All of garbled text are normal Chinese font. Please let me know how to fix it. Thank you.截屏2020-04-24 12.58.46.png

1 Reply

After test, the conversation from Office365 SFB user will be garbled text. But no garbled text from SFB 2016 user.