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Saranya Yogarajah
Microsoft

Hi everyone,

 

Welcome to the Call Analytics Preview Program! This community board is for you to ask questions related to this program. Myself and the Call Analytics Program Manager @Mohamad Saleem are here to review and help you out! Looking foward to hearing from you!

 

Thanks,
Saranya

42 Replies
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is it available if the company subscribed to the preview?
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What is the URL for the call analytics preview dashboard? I just saw on the skypepreview.com site that we were assigned to the preview a month ago, but I never got any confirmation email with the details.
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Using your tenant admin credentials, log in to this portal https://adminportal.services.skypeforbusiness.com/
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thx, I was able to login!
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Any webpage with help? I can't find the way to upload information to get reporting by Site. I guess you can upload sites and subnets. not sure if it use other database
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It is supposed to leverage the same kind of file formatting as the CQD uses, however, I'm unable to get this to work.

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HI! Very impressed by the high level visability and ability to drill down.  I have the same issue as Juan Alvarado, I'd like to upload site info but unsure of the format of the file to be used - number of columns - with or without headers etc would be nice to have it confirmed that it's the same as CQD or some more info on this - the error info provided by the site is very limited. 

 

Update - I managed to get at least one error that mentioned the same headers as CQD File Format but when I have the file created like that there is just a message saying there was an error and no further info on what the error was....

Thanks!

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Hi!

Not sure how often you are checking this board @Mohamad Saleem?

I'm trying to upload our 1180 subnets to this Call Analytics tool so we can evaluate our more than 850 offices globally, but I can't do that as the tool just says error in the upload without any feedback on which line the error is so I can correct it.

 

Some feedback to this discussion board would be appreciated.

 

thanks!

Ashley

Hey Ashley,

 

I was finally able to get it to upload with CQD format, but it had to be CSV (even though the site says TSV).  Also, no header; just data in row 1.

 

I'm not sure its doing much beyond uploading the sites for a future use.  I can still only pull reports by user and the reports don't seem to include site information.  It might still be early and the analytics just haven't incorporated the details yet, but at least I got the CSV to upload.

 

Thank you,

-Kit

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Hello @Saranya Yogarajah and @Mohamad Saleem- the URL I received in the "welcome to the preview" email is no longer working.  Is the site moved or down right now?

(And if moved - what is the new URL?)

 

 

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Is this the link to the documentation?
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That worked for me. I uploaded same same structure as CQD and call details is getting site identification on the user information.
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OK - thanks...then it would appear to be an issue with our network configuration if we cannot get to that site and others can. I'll need to investigate further on our end.
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did you remove headers?
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G'Day!

Managed to get it working.  Yes I had used the same format as the CQD without headers etc - infact I had loaded data to the CQD already so I thought I knew what I was doing :) The trick I found is that fields cannot be blank and with 1200 networks I wasn't going to fill all the details out, so just put a dash in empty columns, and it works fine.

cheers

Ashley

 

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Anyone else seeing a problem with Call Analytics ? Since yesterday I just get a blank page.
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Working in my tenant. Sorry, um, what tenant are you using so we can check.
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Hi, 

 

I'm having the same issue, I have 2 tennets both on the preview and previoulsy working but now both showing blank pages when logging into: https://adminportal.services.skypeforbusiness.com/ 

 

Is there a general issue? Seems have been doing this since Friday.

 

One of the tennets ID's is gcionline.onmicrosofot.com

 

Thanks

Barry

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I get the same white page using Google Chrome but if you use Microsoft Edge or IE 11 works

Is this your case?

thanks

leo

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Hi, 

 

Thanks for your response, unfortunately no matter what combination I;ve tried it's still not working (for either Tennent). 

 

Windows 10 / Mac / Widnows server 2012R2, 

 

Chrome, IE, Edge, FireFox, Safari,

 

Barry

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Personally, loads just fine in Chrome Version 58.0.3029.96 (64-bit), and Edge and IE11 on my Windos 10 machine.
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This now seems to be working again on both tennants and it also appears to have been updated slightly.

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Thanks for confirmation.
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Hi Saranya & Mohamad,

 

I have a question about Trace Route (found under Call Analytics Overview --> Network --> (sub-header) Trace Route), and its relation to Average/Max Round Trip Time (found on same page, but under sub-headings Inbound Network & Outbound Network).

 

Scenario:  Under the Heading 'Outbound Network' - I am looking at a call with Average RTT = 150ms and Max RTT = 159ms.

Meanwhile, Under the Heading 'Trace Route' - I am seeing the maximum Round Trip Time listed for any of the several hops is 80ms.

My question is:  Can you please define the source/origin of the Round Trip Time entries in the Trace Route table?

Is it always the endpoint (so - with each incremental hop, the RTT is inclusive of the hop(s) before it)?

Or is it only representing the time between it and the previous hop?

 

I am suspecting the former, but want to confirm.

 

Thank you.

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So, This is a bit unique and we are in fact tweaking the way this feature works in ACA. As soon as your traceroute hits the first ingress point of the "Microsoft Network", the final hop starts replying not that hop. Other hops, it will be the intervening hop itself replying, but once it reaches our side, it is the final hop replying.
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Thanks Aaron.

The 'unique' workings are still a little fuzzy, but good to know it is still in development.  I will be keeping an eye on the evolution.

Cheers ~

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Is there more details on how to understand the Analytics? I see person to person call for 18 minutes, it shows the call was dropped but there is no additional details.
I see audio sections of a conf call and the audio quality shows 'Unavailable ' Why isn't there details on the video or desktop sharing?
Love where this is going. much better than what we had before.
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As the service exits private preview, I am hoping we can provide some guidance and clarity around these things through videos or blogs. I do not know yet if we've done that adequately.

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is there an estimated time when it will be out of private preview or somewhere I can ask for more help with the details?
thanks,jb
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At the top, Mohammed was the best person to talk about or give clarity on this topic about when it'll come out.
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Thanks for the tip!
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Hi Gang,

@Mohamad Saleem is this channel still taking feedback?

I just saw this:

https://techcommunity.microsoft.com/t5/Skype-for-Business-Blog/Introducing-Call-Analytics/ba-p/57309

 

Edit June 7th 2017: We updated the link to the Call Analytics preview. It is now accessible to all Skype for Business Online customers

 

Should we still be seeing the Skype for Business Call Analytics (Preview) when we login?  (I am...)

 

I was going to ask for the ability to report on headset performance (like in Lync/Skype Monitoring Reports).

Thanks!

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Ah... Now I see - missed this too.
https://techcommunity.microsoft.com/t5/Skype-for-Business-Blog/Call-Analytics-now-in-Open-Preview/bc...
So... "Open Preview" explains why I am still seeing it.
Thanks! :p
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In that announcement's thread, there is this post from Thomas Binder:

 

"if you run into any product issues, please open a support ticket via teh Office 365 Admin portal. If you have thoughts on how to imporve the product, please log feedback via http://skypefeedback.com "

 

So, back to the original question:

Is this channel still taking feedback?

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Hi John. Yes, please use https://www.skypefeedback.com/ for the feedbacks. Thanks!
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I see that all tenant's get this preview now, which is awesome information by the way.  Is there anyway to increase the logging from 6 days to like 2 weeks or more?

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I see that all tenant's get this preview now, which is awesome information by the way.  Is there anyway to increase the logging from 6 days to like 2 weeks or more?

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Hello SARANYA,

 

I am looking to get information about meetings the dashboard shows and how many days back would the Call analytics dashboard go? is there a limit on the number of days or months data that the dashboard would show?

 

thank you,

Santosh.R

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Where do I find the detailed call analytics within the teams portal?

User Search - Microsoft Teams & Skype for Business Admin Center

Call Analytics (Preview) is retiring on January 31, 2019. We've rolled out an improved Call Analytics experience in the Microsoft Teams
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I have the same question regarding how far back we can look...

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Mine says 7 days or 28 days in my Teams admin portal. If using powershell, you can get session detail going back 30 days using the get-CSUserSession command. Or at least that worked for Skype for Business. I've heard references saying that Microsoft has up to 365 days worth of this data but when I look, I only have 30 days worth I can go back.