We are looking for the option to call out with our local company phone-number

New Contributor

Dear community,


I hope you can help me with my question. We are a small company in the Netherlands willing to use Skype for Business for our Servicecenter. All our colleagues using Skype for Business have a personal local phone-number wich differs per colleague. We also have a local company phone-number, when our clients dial this number all our colleagues are getting an incoming call. So far so good but now comes the problem:


When we call our clients, they see our personal local phone-number or we can choose an anonymous phone-number. We are looking for the option to call out with our local company phone-number. We want this option so that the receiver of our calls can call us back and so that this call comes in with all our colleagues.


Do anyone knows how we can install this option? Our thanks will be very great!


Kind Regards,


Y. Gaviria



2 Replies



You don't write if you use Skype for Business Online or Skype for Busines On-Premises, but it is possible with both. You can set an policy with an fixed number that will be showed when you call out, but this policy will be active on all outgoing calls so you users will never show their own number. The other option is to create a new user and assign a policy to that user with the local company number, then set all users as delegates to this new user and they will have the option to place new calls as this user.


Create a new policy with Skype for Business Online. The articles below show how to connect with Powershell and create a new policy that will change the Caller ID for all users using this policy, note that it will be like this for all calls.




With Skype for Business On-prem there is another policy you have to create and assign to your users. Create a new Voice policy or modify an existing one. Change the Alternate Caller ID value and set the company phone number that you would like so show.



You could also setup an extra user and add the other users as delegate for this user. They will then be able to make a call as delegate.


Hi Linus,


Thank you kindly for your reply. I will send your answer to our IT-department and hopefully they can sort it out.



Kind regards,

Related Conversations
Tabs and Dark Mode
cjc2112 in Discussions on
50 Replies
Extentions Synchronization
Deleted in Discussions on
3 Replies
Stable version of Edge insider browser
HotCakeX in Discussions on
35 Replies
How to Prevent Teams from Auto-Launch
chenrylee in Microsoft Teams on
32 Replies
Security Community Webinars
Valon_Kolica in Security, Privacy & Compliance on
15 Replies
Dev channel update to 80.0.355.1 is live
josh_bodner in Discussions on
67 Replies