02-13-2017 05:27 AM
02-13-2017 05:27 AM
On the AA we need to have an option to leave a group voicemail directly, without having to call a particular user and waiting for the call to time out. This voicemail needs to be forwarded to all users on the calling group. This is vital for our out of office hours functionality.
02-15-2017 12:58 PM
Hi Toby, This is actually a Common and valid request, I am hoping our Engineering team will consider this feature.
I just wanted to suggest that for now you may be able to do this with a Workaround.
You can Create a Common User (Cloud PBX PSTN calling) Give him an Online Mailbox and set a call queue such that when the Queue Times out the call with be sent to This User.
Callers can leave a VM and then you can give Permissions to Everyone in the Call queue to this Users Mailbox, That way everyone might be able to see the new VM that comes in.
This maybe one way of achieving what you like but is certainly not a pretty workaround.
Some challenges with it
You will need to create a User specially for this purpose which is an Additional License for SFB and EXO
Every other agent in the Queue will need to be given permissions to this users inbox
If one of the agents checks the Incoming voicemail from this users inbox then it will be marked as read and others may not see it as a new Unread voicemail.
02-23-2017 10:37 AM
That seems like it could work. Why can I not just add an Outlook rule to an incoming VM to forward to an email alias? It seems like Outlook doesn't handle VoiceMail like normal emails.
02-23-2017 10:51 AM
02-23-2017 11:46 AM
02-23-2017 11:50 AM
02-23-2017 11:53 AM
02-23-2017 12:13 PM
02-23-2017 12:18 PM
02-27-2017 08:55 PM - edited 02-27-2017 08:56 PM
We had this issue when SfB was in preview and first got vm. I attempted to work on this for a few days with support, we determined that due to the way the notifications were generated, a rule will only work on items already existing in the mailbox. I solved the issue by writing a macro on a timer to forward voicemails to a shared mail box. The down side to this was that the user running the macro didn't have a private voice mail.
03-01-2017 09:30 AM
Do you have an example of that macro? Also, does it run only when that user's machine is booted / logged in to outlook desktop?
03-01-2017 10:05 AM
I've attached a text file with my macro. It took me some time to get it right the first time. I used a couple of tutorials to get it working. I don't remember which libraries were necessary to import. but if you search the text of the Application_Quit() sub you should be able to find it on google. That sub was unchanged from the original (including the comment).
And yes macros only run on client applications meaning that the client's machine must be on, and running Outlook Desktop app with the macro running.