11-09-2017 08:08 AM
Started testing the new Serial Routing in Call Queues; is there any way to change the order of agents for the Serial routing option? It appears that it just applies them in alphabetic order, based on alias name; we'd ideally like to shuffle that agent order around, but not seeing any way to really do so.
11-27-2017 08:47 AM
11-29-2017 07:19 AM
Solution01-08-2018 12:55 PM
04-08-2019 01:51 PM
@Justin Kingston did you ever get an update on this, setting this up now and alfa is our preferred order. .
04-12-2019 06:55 AM
@Daniel St. Hilaire complete radio silence, par for the course unfortunately. The workaround with DistLists works well enough and is still in place, didn't explore any further.
09-23-2019 04:43 AM