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Call Analytics: Any way to search for specific issues in bulk?

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Justin Kingston
Contributor

We're currently trying to troubleshoot potential device/USB issues with our client base; being able to pull any calls that have dings for Device Issues would be invaluable for finding test subjects, etc.

 

Is there any means to get at this data in a different search mode than per-user, per-call?  I'm blindly stabbing for errors at this point (Online Only Deployment)

5 Replies
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@Mohamad Saleem Can you help to assist with this question?

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we don't have other search modes yet. we working on those improvements, don't have date yet.
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Is there (or will there be) any API/direct access to the CDR details?  (PowerBI, etc)

API /Direct Access is not available at this point. Its in the roadmap though.
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Hi Mohamad, 

I second the original request.

Do you have a date on the roadmap?

If it isn't in the road map in, like, the next 3-4 months, then I would like to understand if Microsoft understands the priority of that data for some people, including those who use that data to defend the platform's place in the enterprise.

 

See "#Call Analytics" tag (specifically, this post:  (Skype for Business Preview Program --> Re: Is there some API to get data from Call Analytics ? )

https://techcommunity.microsoft.com/t5/Skype-for-Business-Preview/Is-there-some-API-to-get-data-from...

 

Is there a date defined?

 

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