03-28-2017 09:44 AM
03-28-2017 09:44 AM
I noticied that our Call queue no longer states "in preview" is it safe to say it is productopn mode?
We currently have a thrid party host our VOIP services so even though our users are all cloud-only based, our PSTN is classed as "on premisePSTN" I have setup several test scenarios and they have worked. Is this a supported model?
We currently have multiple offices in multiple timezones and each will have their own call queue for reception but we would like them to cover the others for a few hours at the start or end of the day depending on the timezone (so we can have extended hours) and then if you are outside of these hours then go to "outside business hours" Is this possible? I understand that we need to associate the CQ with an AA to use the scheduling...but the scheduling will only allow for business hours or after hours...not extended hours.
03-29-2017 03:08 PM
03-29-2017 04:32 PM
So our AA and CQ does seem to be working with our PSTN being hosted somewhere else so we may still proceed but thats for the warning.
As for the extended calling, maybe I can explain it a bit better:
Toronto Reception - Has their own number - in the office from 8:00am-5:00pm EST
Calgary Reception - Has their own number - in the office from 8:00am-5:00pm MNT (2 hours later)
We would like toronto to answer the phone for both Calgary and Toronto for the first 2 hours of the day but only for Toronto until 5PM their time.
We would like Calgary to answer the phone only for Calgary until 3PM and then answer the phone for both Tornto and Calgary for the last 2 hours.
Beyond these ours is after hours...we would forward the calls to an after hours service.(this I know how to do)
03-29-2017 06:03 PMSolution
03-29-2017 06:10 PM
Thanks Mohammed, I believe this solution may work. I will set this scenario up and test.
Thanks again for the suggestion.
04-05-2017 07:53 AM
Do we have an estimated date as to when the auto attendants and call queues will be avalable i a shared domain/ hybrid environment?