09-07-2016 11:20 AM
09-07-2016 11:20 AM
A questions for MS folks.
Today i started the porting process for one of our smaller offices, after i had completed the form i went to try and acquire a couple more numbers that office will need only to be shown i had no spare licences.
We do have some currently unused numbers we ported from other locations but i had (mistakenly it seems) been under the impression that the limit of unassigned numbers was for the number we had asked MS for and not ones we had ported over. Speaking with support they have said there is a 10 +10% rule for unassigned numbers which cannot be changed.
In my current situation the only way forward i see is to wait for the porting process to get approved so the numbers appear in the portal and i can assign them to users. Going forward though with some of our larger offices i can easily see us having more than 10% of numbers unassigned at any one time (Especially with the current licensing structure), having this limit i fear will be a major roadblock in switching some locations over.
Are there any plans to do away with this limit or allow it to be changed?
09-09-2016 12:51 AM
This is interesting. My understanding was that if you ported in your own ranges, they stayed on your account regardless of the number of licences you have.
Can I clarify, are you saying (numbers just being for example)
If the above is correct I can see how that would be a blocker. I port 100 in from state X, but only enable 40 users there, then I start a project in state Y that just wants new MSFT numbers, but can't assign them.
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09-13-2016 08:23 AM
09-13-2016 08:33 AM
Thanks, i did have case open but sadly there was nothing that could be done. We have no plans to move our main site to S4B for at least a year so hopefully it will be corrected by then.
09-15-2016 01:44 PM