Unable to join Skype meetings anymore

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New Contributor

Dear Community,


 

since some days I'm not able to join Skype meetings anymore.
When joining a meeting I got a video call back from the organiser and, if I accept the call, the meetings keeps to be in status "connecting".


Other participants see me in the meeting, but in reality I am in a "connecting" state.



The very strange thing is that when I try to join a meeting I got this video call back from the organiser: I never experienced such behaviour before an, moreover, I did not change any configuration settings in my Skype for business.



Additional information: If I try to access via Skype app from iPhone, sometimes hangs in "connecting" state, some other times makes me enter the meeting, but with no audio (I cannot neither speak or listen).
 
I already tried to uninstall and re-install it, but nothing changed.



Anybody is experiencing similar issues?
 
I am a MAC user and the Skype version is the following: 16.8.196
Sierra version: 10.12.5



 

Best regards,



 

Alessandro

3 Replies
Update: looking at the logs it seems that I catch the following error: "The action was initiated by a UCWA application." Is anybody aware of this type of error? Other colleagues with same Skype client and same Sierra Version do not have this issue, so I'm wondering if this can be caused by the interaction with other software.

Is this the log files you are collecting?

http://windowsitpro.com/unified-communications/mac-skype-business-2015-client-side-logs

 

On Windows, there is a software called Snooper that you could use to take a deeper look at logs. 

It can be found in this package:
https://www.microsoft.com/en-us/download/details.aspx?id=47263

Let me know if you need help reading the log files.

@Alexander H 

 

Hello have you found the reason of this error.

I got the same error today from one off our management user.

We need to found witch action could trigger this error.

 Regards

David