Trouble logging into Skype for Business using Logitech SmartDock

[Nazih Haddad]

Hi Folks,

I'm getting the following error when I try to sign in to Skype using Logitech SmartDock "We can't sign you in because the server couldn't be contacted or the version is incompatible for the device".

I used an image file provided by Logitech as well as tried to re-image the SRS (Logitech SmartDock) using this MS documentation to no avail having always the same issue.

What I've done so far:

- I tried to login using different SIP accounts and they are all on the cloud but it didn't work.

- I Checked with the Network Team and they confirmed they didn't find any blocked traffic on the firewall from the SRS during sign-in.

Please not that the device is joined to the domain.

Could someone you please advise?

Thank you,

[#2]

Hi Nazih,

Can you confirm the following:

- Are you using Skype for Business On-Prem or Office 365?
- If on-prem, can you confirm whether your internal certificate root is SHA1 or SHA256?

http://www.ucprimer.com/tech-blog/skype-room-systems-srs-v2-issues-with-sha-1-certificates

Cheers,

Damien