Jan 10 2020 01:02 PM
Good day,
I have just finished setting up our Lenovo ThinkSmart Hub500. Creating the room and users account as per MS instructions is all done and Teams Room is logged in. I can start a new meeting and project but no meetings are showing up. At the top it says "Cannot Fetch Calendar".
What are we doing wrong?
Thanks.
Jan 31 2020 05:32 PM
Feb 17 2020 08:38 AM
A couple weeks have passed and no luck...how do i check to make sure my autodiscover is correct?
Feb 19 2020 06:33 AM
You can check your DNS records in the M365 Admin center, under settings and then domains.
Feb 19 2020 08:12 AM
@bjones96 I use this PowerShell to test settings. Just change line 2 with your domain name.
### Enter Domain Name below
$name='contoso.com'
### Exchange
Resolve-DnsName -Type A -Name autodiscover.$name
Resolve-DnsName -Type CNAME -Name autodiscover.$name
Resolve-DnsName -Type TXT -Name $name
Resolve-DnsName -Type MX -Name $name
Resolve-DnsName -Type A -Name mail.$name
### Skype for Business
Resolve-DnsName -Type SRV _sipfederationtls._tcp.$name
Resolve-DnsName -Type CNAME lyncdiscover.$name
Resolve-DnsName -Type CNAME sip.$name
Resolve-DnsName -Type A meet.$name
Feb 19 2020 08:30 AM
Here is my result. can you help me what i need to do to set the DNS up correctly?
Name : frsgrp.com
QueryType : MX
TTL : 3600
Section : Answer
NameExchange : mx2.emailsrvr.com
Preference : 20
Name : frsgrp.com
QueryType : MX
TTL : 3600
Section : Answer
NameExchange : mx1.emailsrvr.com
Preference : 10
Name : mx2.emailsrvr.com
QueryType : A
TTL : 79
Section : Additional
IP4Address : 173.203.187.2
Name : mx1.emailsrvr.com
QueryType : A
TTL : 40
Section : Additional
IP4Address : 173.203.187.1
Resolve-DnsName : mail.frsgrp.com : DNS name does not exist
At line:8 char:1
+ Resolve-DnsName -Type A -Name mail.$name
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : ResourceUnavailable: (mail.frsgrp.com:String) [Resolve-DnsName], Win32Exception
+ FullyQualifiedErrorId : DNS_ERROR_RCODE_NAME_ERROR,Microsoft.DnsClient.Commands.ResolveDnsName
Resolve-DnsName : _sipfederationtls._tcp.frsgrp.com : DNS name does not exist
At line:10 char:1
+ Resolve-DnsName -Type SRV _sipfederationtls._tcp.$name
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : ResourceUnavailable: (_sipfederationtls._tcp.frsgrp.com:String) [Resolve-DnsName], Win32
Exception
+ FullyQualifiedErrorId : DNS_ERROR_RCODE_NAME_ERROR,Microsoft.DnsClient.Commands.ResolveDnsName
Resolve-DnsName : lyncdiscover.frsgrp.com : DNS name does not exist
At line:11 char:1
+ Resolve-DnsName -Type CNAME lyncdiscover.$name
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : ResourceUnavailable: (lyncdiscover.frsgrp.com:String) [Resolve-DnsName], Win32Exception
+ FullyQualifiedErrorId : DNS_ERROR_RCODE_NAME_ERROR,Microsoft.DnsClient.Commands.ResolveDnsName
Resolve-DnsName : sip.frsgrp.com : DNS name does not exist
At line:12 char:1
+ Resolve-DnsName -Type CNAME sip.$name
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : ResourceUnavailable: (sip.frsgrp.com:String) [Resolve-DnsName], Win32Exception
+ FullyQualifiedErrorId : DNS_ERROR_RCODE_NAME_ERROR,Microsoft.DnsClient.Commands.ResolveDnsName
Resolve-DnsName : meet.frsgrp.com : DNS name does not exist
At line:13 char:1
+ Resolve-DnsName -Type A meet.$name
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : ResourceUnavailable: (meet.frsgrp.com:String) [Resolve-DnsName], Win32Exception
+ FullyQualifiedErrorId : DNS_ERROR_RCODE_NAME_ERROR,Microsoft.DnsClient.Commands.ResolveDnsName
Feb 19 2020 11:06 AM
Great script from Room System master @Graham Walsh .
@bjones96 I don't see the results from this, can you post taht?
Resolve-DnsName -Type CNAME -Name autodiscover.$name
Also it looks like you have an internal DNS with the zone frsgrp.com and that DNS server is missing the records you get a failure for. Can you add them in the zone and also check that you have a CNAME for autodiscover.frsgrp.com pointing to autodiscover.outlook.com
Feb 19 2020 11:13 AM
sorry, i have posted the full result below. in rackspace dns settings i have autodiscover cname pointing to autodiscover.outlook.com. see attached screen shot.
Resolve-DnsName : autodiscover.frsgrp.com : DNS name does not exist
At line:4 char:1
+ Resolve-DnsName -Type A -Name autodiscover.$name
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : ResourceUnavailable: (autodiscover.frsgrp.com:String) [Resolve-DnsName], Win32Exception
+ FullyQualifiedErrorId : DNS_ERROR_RCODE_NAME_ERROR,Microsoft.DnsClient.Commands.ResolveDnsName
Resolve-DnsName : autodiscover.frsgrp.com : DNS name does not exist
At line:5 char:1
+ Resolve-DnsName -Type CNAME -Name autodiscover.$name
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : ResourceUnavailable: (autodiscover.frsgrp.com:String) [Resolve-DnsName], Win32Exception
+ FullyQualifiedErrorId : DNS_ERROR_RCODE_NAME_ERROR,Microsoft.DnsClient.Commands.ResolveDnsName
Name Type TTL Section PrimaryServer NameAdministrator SerialNumber
---- ---- --- ------- ------------- ----------------- ------------
frsgrp.com SOA 3600 Authority server.frscanada.local hostmaster.frscanada.local 8
Name : frsgrp.com
QueryType : MX
TTL : 3600
Section : Answer
NameExchange : mx2.emailsrvr.com
Preference : 20
Name : frsgrp.com
QueryType : MX
TTL : 3600
Section : Answer
NameExchange : mx1.emailsrvr.com
Preference : 10
Name : mx2.emailsrvr.com
QueryType : A
TTL : 79
Section : Additional
IP4Address : 173.203.187.2
Name : mx1.emailsrvr.com
QueryType : A
TTL : 40
Section : Additional
IP4Address : 173.203.187.1
Resolve-DnsName : mail.frsgrp.com : DNS name does not exist
At line:8 char:1
+ Resolve-DnsName -Type A -Name mail.$name
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : ResourceUnavailable: (mail.frsgrp.com:String) [Resolve-DnsName], Win32Exception
+ FullyQualifiedErrorId : DNS_ERROR_RCODE_NAME_ERROR,Microsoft.DnsClient.Commands.ResolveDnsName
Resolve-DnsName : _sipfederationtls._tcp.frsgrp.com : DNS name does not exist
At line:10 char:1
+ Resolve-DnsName -Type SRV _sipfederationtls._tcp.$name
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : ResourceUnavailable: (_sipfederationtls._tcp.frsgrp.com:String) [Resolve-DnsName], Win32
Exception
+ FullyQualifiedErrorId : DNS_ERROR_RCODE_NAME_ERROR,Microsoft.DnsClient.Commands.ResolveDnsName
Resolve-DnsName : lyncdiscover.frsgrp.com : DNS name does not exist
At line:11 char:1
+ Resolve-DnsName -Type CNAME lyncdiscover.$name
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : ResourceUnavailable: (lyncdiscover.frsgrp.com:String) [Resolve-DnsName], Win32Exception
+ FullyQualifiedErrorId : DNS_ERROR_RCODE_NAME_ERROR,Microsoft.DnsClient.Commands.ResolveDnsName
Resolve-DnsName : sip.frsgrp.com : DNS name does not exist
At line:12 char:1
+ Resolve-DnsName -Type CNAME sip.$name
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : ResourceUnavailable: (sip.frsgrp.com:String) [Resolve-DnsName], Win32Exception
+ FullyQualifiedErrorId : DNS_ERROR_RCODE_NAME_ERROR,Microsoft.DnsClient.Commands.ResolveDnsName
Resolve-DnsName : meet.frsgrp.com : DNS name does not exist
At line:13 char:1
+ Resolve-DnsName -Type A meet.$name
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : ResourceUnavailable: (meet.frsgrp.com:String) [Resolve-DnsName], Win32Exception
+ FullyQualifiedErrorId : DNS_ERROR_RCODE_NAME_ERROR,Microsoft.DnsClient.Commands.ResolveDnsName
Feb 19 2020 11:28 AM
Should look like this.
Can you try:
Resolve-DnsName -Type CNAME -Name autodiscover.$name -Server DNS1.NAME-SERVICES.COM
Feb 19 2020 11:31 AM
below is what is get when doing Resolve-DnsName -Type CNAME -Name autodiscover.$name -Server DNS1.NAME-SERVICES.COM
Name Type TTL Section NameHost
---- ---- --- ------- --------
autodiscover.frsgrp.com CNAME 1608 Answer autodiscover.outlook.com
Feb 19 2020 11:42 AM
What you did with that command when you added the -Server parameter was to say to powershell not to use the DNS server configured in Windows, use this one instead (DNS1.NAME-SERVICES.COM).
So I guess there is something wrong with the DNS server you are using on your MTR (or computer you are running these tests from).
So check the DNS settings in windows, just type ipconfig /all and you will see the settings and what DNS server you are using.
You could also test to use another public DNS server, like google DNS 8.8.8.8. Change this in Windows for your MTR or the machine you are testing from, this could give you other problems if you are using a domain joined machine but this is just for testing.
Feb 19 2020 11:46 AM
Ok cool. thanks. because the MTR device is located behind a firewall/windows server the DNS is picking up FRSCANADA.local as DNS.
if i change the connection properties on the adminaccount side of the MTR device will it reflect on the skype user side?
thanks.
Feb 19 2020 11:59 AM
Feb 19 2020 12:15 PM
Feb 19 2020 12:17 PM
Feb 19 2020 12:27 PM
@bjones96 Great. If you changed the DNS settings locally on the MTR it is probably better that you get the DNS server updated with the correct names so that you can continue using DHCP and so that you don't get this much problems with the next devices.
Mar 20 2020 08:59 AM
@bjones96 Hello, how did you solve this, did you make changes to the MTR, changing the internal DNS of the company or did you change the DNS to 8.8.8.8, you can finally explain how you solved it
Mar 20 2020 09:00 AM
i went in to the admin side on the MTR and changed the network adapters dns to 8.8.8.8 to get aorund our company dns
Mar 20 2020 09:06 AM
@bjones96 i did the same but is not working....
The account was created using the microsoft guide SRS , using this 2 commands
New-Mailbox -Name "Project-Rigel-01" -Alias ProjectRigel01 -Room -EnableRoomMailboxAccount $true
-MicrosoftOnlineServicesID ProjectRigel01@contoso.onmicrosoft.com -RoomMailboxPassword
(ConvertTo-SecureString -String 'P@$$W0rd5959' -AsPlainText -Force)
Set-CalendarProcessing -Identity "Project-Rigel-01" -AutomateProcessing AutoAccept -
AddOrganizerToSubject $false -DeleteComments $false -DeleteSubject $false -RemovePrivateProperty $false
-AddAdditionalResponse $true -AdditionalResponse "This is a Skype Meeting room!"
and then assigning the license
Oct 26 2020 12:26 AM
Confirming we also had the same issue with one of our Crestron Teams Room device, and changing the DNS to public fixed it. Not too sure why.