Jan 10 2020 01:02 PM
Jan 10 2020 01:02 PM
I have just finished setting up our Lenovo ThinkSmart Hub500. Creating the room and users account as per MS instructions is all done and Teams Room is logged in. I can start a new meeting and project but no meetings are showing up. At the top it says "Cannot Fetch Calendar".
What are we doing wrong?
Jan 11 2020 03:26 AM
Are you running Exchange Online or if you are running Exchange On-Premises are you running a version later that Ex 2013? It could be DNS problems, that your MTR can't connect to autodiscovery for Exchange.
Jan 13 2020 02:30 PM
Jan 13 2020 02:42 PM
Thanks for this.
I had used the instructions from another website and it didnt include the "Disable Modern Auth part. "Revoke-AzureADUserAllRefreshToken -ObjectId (Get-AzureADUser -SearchString $NewMTR).objectId"
how do i go about changing this now that i have everything setup?
The only error i got on testing was
|Checking the IIS configuration for client certificate authentication.|
|The test passed with some warnings encountered. Please expand the additional details.|
Jan 13 2020 02:56 PM
You should be able to see something in the log files.
How to get the log files:
Jan 14 2020 04:00 AM
So i went through the ucstatus link you sent and created a new room and everything. i couldnt run the "$Registrar = (Get-CsOnlineUser).RegistrarPool | select -First 1
Enable-CsMeetingRoom -Identity $MTRUpn -SipAddressType “EmailAddress” -RegistrarPool $Registrar" as it kept saying get-csonlineuser is not a recognized as the name of a cmdlet.
the meeting room is able to login but not fetch calendar still.
Jan 15 2020 03:44 AM
In this article you have a powershell cmd to collect logs, those logs might indicate why you cant connect.
powershell -ExecutionPolicy unrestricted c:\rigel\x64\scripts\provisioning\ScriptLaunch.ps1 CollectSrsV2Logs.ps1
Jan 16 2020 11:02 AM
Jan 16 2020 12:24 PM
I tried that but same thing. in azure the user is not part of the onmicrosoft.com resource. i changed the username to the onmicrosoft one and made no difference so have switched back to the normal domain.
whats next? BTW really appreciate your help here.
Jan 16 2020 01:55 PM
Check if Basic Authentication is blocked in Exchange.
Check if you are using proxy that you have to configure this device with.