Oct 05 2017 12:30 AM
We have 9 SRS-systems (Logitech Smartdock) now and experience that 4 of these looses it's camera/sound config regularly - see the attached picture.
Is this a known issue?
They have Win10 1703 and 3.0.12.0 of the app.
Oct 05 2017 09:02 AM
I haven't personally seen it on my devices, but it definately sounds like you might have found a bug.
Oct 05 2017 02:45 PM
The red text below the audio device selection is shown when the admin configured device cannot be found, causing the app to revert to back to the Windows default speaker/mic.
Does the audio device selection drop down enumerate the audio devices you expect?
I would recommend running mmsys.cpl to see if Windows thinks the audio devices you configured are connected or if those devices are getting reinstalled with a new device name (ie. <Audio Device Name>2,3,4...) which would cause the behavior you are seeing.