Feb 26 2018 04:20 AM
Feb 26 2018 04:20 AM
Hi, I'm wondering if anyone else has run into the "cannot fetch calendar" issue.
We just got a Logitech Smartdock and everything works fine except that you cant see the meetings on the dock.
Feb 26 2018 06:49 AM
Potentially an autodiscover issue. Are you signing into Exchange Server or Online? Is the account setup with a resource mailbox or a regular user mailbox?
If you are using Skype for Business Online I suggest making sure you have the account configured correctly: http://blog.schertz.name/2017/01/skype-for-business-online-meeting-room-accounts/
Feb 26 2018 07:07 AM
we're using on-prem exchange server 2016 and it's a resource mailbox
Mar 07 2018 04:13 AM
Mar 07 2018 04:13 AM
Mar 09 2018 02:06 AM
Mar 09 2018 02:06 AM
SolutionI finally figured it out.
the problem was that the smartdock tried to get tha calendar from an external site in the cloud instead of our own onprem site.
I simply went to C:\Windows\System32\drivers\etc\hots and added our onprem IP to tell the smartdock where to look instead.
Mar 27 2018 03:33 PM
Logitech Smart Dock SRS v3.1 - I am having the same "Cannot fetch calendar" issue with Office 365 (no on-premises services). I've followed the "Skype for Business Room Systems v2: Deploy with Office 365" successfully and checked settings and they all look correct.
I tested the room account on a desktop and it works perfectly - The Exchange Calendar Auto-Accepts requested meetings and works as it should - Skype for Business client shows "upcoming meetings" in the client, etc.
I am suspecting this may be something to do with default Smart Dock local account ('Skype') that it uses to auto-login and start up the SRS. Are there any additional steps I may need to perform to get the account added and authenticated correctly with Azure AD?
Oct 18 2018 02:48 PM
Hi Grüner, glad you got it working. Do you mind to tell us what was the line you added to your hosts file? Thanks, Tim
@Deleted wrote:
I finally figured it out.
the problem was that the smartdock tried to get the calendar from an external site in the cloud instead of our own onprem site.
I simply went to C:\Windows\System32\drivers\etc\hots and added our onprem IP to tell the smartdock where to look instead.
Oct 26 2018 03:00 AM
what host record did you add please ? we have the exact same issue all of a sudden?
Nov 03 2018 01:16 AM
Nov 05 2018 09:02 AM
Thanks Graham, would the FQDN look like this: [autodiscover.domain.com] ?
Nov 06 2018 02:28 AM
Nov 06 2018 05:12 AM
Modifying a local HOSTS file should not be necessary and is not the ideal configuration. Do you know why the SRS was attempting to connect to an external host? If you are only using Exchange Server (and not in an Exchange Hybrid model) then it appears you have an incorrect DNS configuration. Is the SRS using an external DNS resolver by chance?
Dec 13 2018 08:20 AM
I have been working on this issue for a number of weeks and found a specific cause and solution in my case. From experience working on this error I think it's important to note that "Cannot fetch calendar" seems to be a generic "catch all" error. SRSv2 is telling you it can't get the calendar information and the cause can be any number of different things like Autodiscover or account config as you can read in other posts here.
In my case, the network team at my company figured out that the problem was in ADFS. They fixed it, but did not provide specifics, so one place that I suggest looking in ADFS logs for errors.
The software build we are using is 4.0.51.0
Mar 09 2018 02:06 AM
Mar 09 2018 02:06 AM
SolutionI finally figured it out.
the problem was that the smartdock tried to get tha calendar from an external site in the cloud instead of our own onprem site.
I simply went to C:\Windows\System32\drivers\etc\hots and added our onprem IP to tell the smartdock where to look instead.