Jan 02 2019 01:30 AM - edited Jan 03 2019 12:57 AM
Hi,
We have a about a dozen Skype Room System units (both the Surface and Lenovo Hub 500) deployed in our environment, installed with SRS version 4.0.64.0, Windows version 10.0.16299.785 and they all have the error message "cannot fetch calendar".
Some background history:
This message appeared during a Exchange on-prem -> cloud migration, and was expected because of our autodiscover records still pointing to the on-prem server. It was also expected that it would be fixed by itself once we updated our autodiscover records to point to the cloud, but unfortunately this did not solve the problem. We are currently running on a Skype for Business 2013 server on-prem, and Exchange Online (hybrid)
Troubleshooting:
Now, if i try with a room mailbox account only existing on our on-prem server, it works. I have looked through many SRS articles here with the same problem, and i noticed someone mentioned that it was ADFS related, but i am not sure where to look.
At this point i am lost, and am hoping one of you brilliant people could help me out. Also, happy new year!
Feb 06 2019 08:11 AM
Feb 06 2019 08:18 AM
Mar 19 2019 06:45 AM
Apr 04 2019 05:31 AM
@Knut Martin Gabrielsen Sorry for the late response. Not in any other way than creating new meeting rooms, per now there is no way to re-use our old ones.
Apr 04 2019 06:13 AM
Jul 03 2019 11:14 PM
Did you find a solution?
We use a Logitech SMARTDOCK with a Surface 6 Pro.
Win1803 and SRS v2 Version 4.0.0.85 April 2019
- Exchange hybrid
- Skype f. Business onPremise
SIP works, but they don t fetch the calendar.
We have use 3 different Accounts
- Exchange onPremise
- Exchange Online User Account
- Exchange Online Ressource Account with license for the Room System
When i log on the local Admin Account and install a Offfice 365, all works fine (Skype f Business login and Outlook)
i have also installed the srs v2 system on the local Account on srs , but it have the same problem.
Is that a modern authentication problem?
Kind Regards
Stefan
Oct 31 2019 09:00 AM
Nov 05 2019 01:32 AM
I did find that configuring DHCP option 252 (Web Proxy Auto Discover, WPAD) with the full URL to my organisation's Proxy Auto-Config (PAC) file resolved this in our case. Since we're using a local, non-domain account on the SRS/MTR device, it would have been too difficult to configure the PAC through another method such as a script. Conveniently, our cloud proxy provider supports forwarding requests to Office 365/Exchange Online without authentication so using the local account didn't pose any issue
(Copied my reply from a post on another conversation)
Nov 12 2019 07:46 PM
Hi Marcus,
I had a similiar issue and found that the on-prem user object password had expired.
Try setting a new password and setting the password to never expire.
rgds
Brenton
Jan 14 2020 09:29 AM
We are using Skype for business online, with )365 online, accounts are sync with local AD ( and using Okta ). We had hard-on "cannot fetch calendar" message at the beginning, but it was cleared after enabling basic Auth for exchange ( we had basic auth disabled for our tenant).
But now all devices showing "cannot fetch calendar" message intermittently. Upon device restart , massage go away (sometime), but appears randomly again.
We have direct connection to internet ( no proxy) via firewall.
Any thought ?
Thanks, Nick.