Skype for Business Stops Responding

%3CLINGO-SUB%20id%3D%22lingo-sub-480651%22%20slang%3D%22en-US%22%3ESkype%20for%20Business%20Stops%20Responding%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-480651%22%20slang%3D%22en-US%22%3E%3CP%3ELync%20will%20stops%20working%20intermittently%20on%20RDS%20Servers%20(2016).%20What%20is%20the%20best%20way%20to%20troubleshoot%2C%20I%20already%20reinstalled%20and%20ran%20a%20repair.%26nbsp%3B%20(There%20are%20about%2020%20users%20on%20the%20server)%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ELog%20Name%3A%20Application%3CBR%20%2F%3ESource%3A%20Windows%20Error%20Reporting%3CBR%20%2F%3EDate%3A%204%2F12%2F2019%2011%3A15%3A29%20AM%3CBR%20%2F%3EEvent%20ID%3A%201001%3C%2FP%3E%3CP%3EProblem%20signature%3A%3CBR%20%2F%3EP1%3A%20lync.exe%3CBR%20%2F%3EP2%3A%2016.0.10730.20304%3CBR%20%2F%3EP3%3A%205c7ea8c4%3CBR%20%2F%3EP4%3A%20lync.exe%3CBR%20%2F%3EP5%3A%2016.0.10730.20304%3CBR%20%2F%3EP6%3A%205c7ea8c4%3CBR%20%2F%3EP7%3A%20c0000005%3CBR%20%2F%3EP8%3A%2000055a45%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-480769%22%20slang%3D%22en-US%22%3ERe%3A%20Skype%20for%20Business%20Stops%20Responding%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-480769%22%20slang%3D%22en-US%22%3E%3CP%3EHello!%20You've%20posted%20your%20question%20in%20the%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2FCommunity-Discussion%2Fbd-p%2FCommunityQuestions%22%20target%3D%22_self%22%3ECommunity%20Discussion%20space%3C%2FA%3E%2C%20which%20is%20intended%20for%20discussion%20around%20the%20Tech%20Community%20website%20itself%2C%20not%20product%20questions.%20I'm%20moving%20your%20question%20to%20the%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2FSkype-for-Business-IT-Pro%2Fbd-p%2FSkypeforBusiness%22%20target%3D%22_self%22%3ESkype%20for%20Business%20space%3C%2FA%3E%20-%20please%20post%20Skype%20for%20Business%20questions%20here%20in%20the%20future.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-480670%22%20slang%3D%22en-US%22%3ERe%3A%20Skype%20for%20Business%20Stops%20Responding%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-480670%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F324953%22%20target%3D%22_blank%22%3E%40chas1101%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMore%20Details%3C%2FP%3E%3CP%3ELog%20Name%3A%20Application%3CBR%20%2F%3ESource%3A%20SideBySide%3CBR%20%2F%3EDate%3A%204%2F22%2F2019%2011%3A52%3A16%20AM%3CBR%20%2F%3EEvent%20ID%3A%2035%3CBR%20%2F%3ETask%20Category%3A%20None%3CBR%20%2F%3ELevel%3A%20Error%3CBR%20%2F%3EKeywords%3A%20Classic%3CBR%20%2F%3EUser%3A%20N%2FA%3CBR%20%2F%3EComputer%3CBR%20%2F%3EDescription%3A%3CBR%20%2F%3EActivation%20context%20generation%20failed%20for%20%22C%3A%5CProgram%20Files%20(x86)%5CMicrosoft%20Office%5Croot%5COffice16%5Clync.exe.Manifest%22.Error%20in%20manifest%20or%20policy%20file%20%22C%3A%5CProgram%20Files%20(x86)%5CMicrosoft%20Office%5Croot%5COffice16%5CUccApi.DLL%22%20on%20line%201.%20Component%20identity%20found%20in%20manifest%20does%20not%20match%20the%20identity%20of%20the%20component%20requested.%20Reference%20is%20UccApi%2CprocessorArchitecture%3D%22AMD64%22%2Ctype%3D%22win32%22%2Cversion%3D%2216.0.0.0%22.%20Definition%20is%20UccApi%2CprocessorArchitecture%3D%22x86%22%2Ctype%3D%22win32%22%2Cversion%3D%2216.0.0.0%22.%20Please%20use%20sxstrace.exe%20for%20detailed%20diagnosis.%3CBR%20%2F%3EEvent%20Xml%3A%3CBR%20%2F%3E%3CEVENT%20xmlns%3D%22%26quot%3B%26lt%3BA%22%20href%3D%22http%3A%2F%2Fschemas.microsoft.com%2Fwin%2F2004%2F08%2Fevents%2Fevent%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3E%3CA%20href%3D%22http%3A%2F%2Fschemas.microsoft.com%2Fwin%2F2004%2F08%2Fevents%2Fevent%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttp%3A%2F%2Fschemas.microsoft.com%2Fwin%2F2004%2F08%2Fevents%2Fevent%3C%2FA%3E%22%26gt%3B%3CBR%20%2F%3E%3CSYSTEM%3E%3CBR%20%2F%3E%3CPROVIDER%20name%3D%22%26quot%3BSideBySide%26quot%3B%22%3E%3C%2FPROVIDER%3E%3CBR%20%2F%3E%3CEVENTID%20qualifiers%3D%22%26quot%3B49409%26quot%3B%22%3E35%3C%2FEVENTID%3E%3CBR%20%2F%3E%3CLEVEL%3E2%3C%2FLEVEL%3E%3CBR%20%2F%3E%3CTASK%3E0%3C%2FTASK%3E%3CBR%20%2F%3E%3CKEYWORDS%3E0x80000000000000%3C%2FKEYWORDS%3E%3CBR%20%2F%3E%3CTIMECREATED%20systemtime%3D%22%26quot%3B2019-04-22T16%3A52%3A16.818355400Z%26quot%3B%22%3E%3C%2FTIMECREATED%3E%3CBR%20%2F%3E%3CEVENTRECORDID%3E1737332%3C%2FEVENTRECORDID%3E%3CBR%20%2F%3E%3CCHANNEL%3EApplication%3C%2FCHANNEL%3E%3CBR%20%2F%3E%3CCOMPUTER%3E%3C%2FCOMPUTER%3E%3CBR%20%2F%3E%3CSECURITY%3E%3C%2FSECURITY%3E%3CBR%20%2F%3E%3C%2FSYSTEM%3E%3CBR%20%2F%3E%3CEVENTDATA%3E%3CBR%20%2F%3E%3CDATA%3EUccApi%2CprocessorArchitecture%3D%22AMD64%22%2Ctype%3D%22win32%22%2Cversion%3D%2216.0.0.0%22%3C%2FDATA%3E%3CBR%20%2F%3E%3CDATA%3EUccApi%2CprocessorArchitecture%3D%22x86%22%2Ctype%3D%22win32%22%2Cversion%3D%2216.0.0.0%22%3C%2FDATA%3E%3CBR%20%2F%3E%3CDATA%3E%3CBR%20%2F%3E%3C%2FDATA%3E%3CBR%20%2F%3E%3CDATA%3E%3CBR%20%2F%3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New Contributor

Lync will stops working intermittently on RDS Servers (2016). What is the best way to troubleshoot, I already reinstalled and ran a repair.  (There are about 20 users on the server)

 

Log Name: Application
Source: Windows Error Reporting
Date: 4/12/2019 11:15:29 AM
Event ID: 1001

Problem signature:
P1: lync.exe
P2: 16.0.10730.20304
P3: 5c7ea8c4
P4: lync.exe
P5: 16.0.10730.20304
P6: 5c7ea8c4
P7: c0000005
P8: 00055a45

3 Replies

@chas1101 

 

More Details

Log Name: Application
Source: SideBySide
Date: 4/22/2019 11:52:16 AM
Event ID: 35
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer
Description:
Activation context generation failed for "C:\Program Files (x86)\Microsoft Office\root\Office16\lync.exe.Manifest".Error in manifest or policy file "C:\Program Files (x86)\Microsoft Office\root\Office16\UccApi.DLL" on line 1. Component identity found in manifest does not match the identity of the component requested. Reference is UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0". Definition is UccApi,processorArchitecture="x86",type="win32",version="16.0.0.0". Please use sxstrace.exe for detailed diagnosis.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="SideBySide" />
<EventID Qualifiers="49409">35</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-04-22T16:52:16.818355400Z" />
<EventRecordID>1737332</EventRecordID>
<Channel>Application</Channel>
<Computer></Computer>
<Security />
</System>
<EventData>
<Data>UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"</Data>
<Data>UccApi,processorArchitecture="x86",type="win32",version="16.0.0.0"</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>C:\Program Files (x86)\Microsoft Office\root\Office16\lync.exe.Manifest</Data>
<Data>C:\Program Files (x86)\Microsoft Office\root\Office16\UccApi.DLL</Data>
<Data>1</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

Hello! You've posted your question in the Community Discussion space, which is intended for discussion around the Tech Community website itself, not product questions. I'm moving your question to the Skype for Business space - please post Skype for Business questions here in the future. 

@chas1101 Did you ever find a solutions for this.

I think I have the same issues on a 2012R2 RDS platform.