Skype for Business Salesforce Integration

[Steven Shull]

A while back on skypepreview.com, there was an opportunity to test a skype for business integration inside of Salesforce. It's no longer listed on skypepreview.com so I was curious if this was canceled or if there were still plans to implement?

[#2]

Skype for Salesforce integration has the following features in Beta as of 9/9/2016: Presence, Chat, Video Calling and Audio Calling. To test it out, you can sign up a Salesforce organization at https://www.salesforce.com/form/signup/prerelease-winter17.jsp, then following instructions in release note at http://releasenotes.docs.salesforce.com/en-us/winter17/release-notes/skype_for_salesforce_enable.htm.

[#3]

Thanks for the information, that's very helpful and good to see that it's coming soon. For audio calling, if we have Cloud PBX & PSTN Calling, will we be able to use it to call Cell/Landlines or will this be purely peer to peer inside your organization?

[#4]

Good to know that this is coming soon. I feel like it's worth the mention, hoping it can also help others. Our company was previously looking for a solution that can help with the integration and we ended up settling for Tenfold, which is a third party CTI. You can look them up if you're looking for a solution while this is in the works.