Skype for Business online Call queue issue - Busy on Busy

[Fakrul Alam]

Hi,

Is Busy on Busy option is available in Skype for Business online? In Skype for Business online call queue what I observe is if any member/agent is on call; it will still ring his/her number when there is a new call in the queue. I am wondering whether anyone having this issue?

Thanks

Fakrul

[#2]

Check the voicepolicys with PowerShell.
Get-CsVoicePolicy (EnableBusyOptions)

[#3]

Hi Erwin,

I can see "EnableBusyOptions" is False. But unfortunately I can't run Set-CsVoicePolicy as this command is not supported by Skype for Business Online "SkypeOnlineConnector" module. Does it mean this feature is not available in Skype for Business Online?

Identity                            : Tag:BusinessVoice
PstnUsages                          : {BVTest}
CustomCallForwardingSimulRingUsages : {}
Description                         : Business Voice Policy
AllowSimulRing                      : True
AllowCallForwarding                 : True
AllowPSTNReRouting                  : False
Name                                : BusinessVoicePolicy
EnableDelegation                    : True
EnableTeamCall                      : True
EnableCallTransfer                  : True
EnableCallPark                      : False
EnableBusyOptions                   : False
EnableMaliciousCallTracing          : False
EnableBWPolicyOverride              : False
PreventPSTNTollBypass               : False
CallForwardingSimulRingUsageType    : VoicePolicyUsage
VoiceDeploymentMode                 : Online
EnableVoicemailEscapeTimer          : False
PSTNVoicemailEscapeTimer            : 4000
TenantAdminEnabled                  : False
BusinessVoiceEnabled                : True

[#4]

Hi,

if i remember correctly you will need to create a new voice policy (or copy one), after that:

Grant-CsVoicePolicy -identity -sip:user@domain.com -PolicyName Tag:BoB

[#5]

Hi,

Tried New-CsVoicePolicy command, but it's also not supported

New-CsVoicePolicy : The term 'New-CsVoicePolicy' is not recognized as the name of a cmdlet, function, script file, or operable program. Check the spelling of
the name, or if a path was included, verify that the path is correct and try again.
At line:1 char:1
+ New-CsVoicePolicy
+ ~~~~~~~~~~~~~~~~~
+ CategoryInfo : ObjectNotFound: (New-CsVoicePolicy:String) [], CommandNotFoundException
+ FullyQualifiedErrorId : CommandNotFoundException

[#6]

Hi,

Skype for Business online does not has any busy-on-busy functionality. For Call Queues there are two different routing methods, on of them will rind agents when they are already in a call the other won't:

These slides are from the Call Queues and Auto Attendant training January 2018 update

hth,

thomas

[#7]

@Thomas Binder 

Hello Thomas

I switched to serial and I still receive new callqueue-calls when already in a call.

Kind regards.

[#8]

@Brunde Same problem here

[#9]

@AndyDeDeckker Looks like MS enable the option to create custom calling policy.

From Voice > Calling Policies you can create new Calling Policy and enable Busy on Busy option.