SFB Online Polycom VVX Device update -- Currently Disabled?

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Frequent Contributor

Starting from 1-2 months back, the Polycom Phones deployed were not getting "Firmware Update" from Microsoft Firmware Provisioning servers/systems in the Cloud. 

 

I kept seeing the following error message in the phone's log files.

 

|4|00|DevUpdt|LyncDeviceUpdateHttpRequest: using webticket failed m_CurlReturn [0] m_ResCode[500] 0829175104|

 

When an SFB Online user logged into Polycom phones, it's automatically configured with a set of configuration parameters including where to look for to grab Device Firmware Update as below. 

 

2.png

 

 

I copied Firmware provisioning server's URL and tried to manually force the firmware update but failed.

3.png

 

Opened a ticket with Microsoft support, understood that it's working on the reported issue. 

Today I happend to have a look at the phone's parameters and noticed that Update Server Internal URL and Update Server External URL are no longer presented?

1.png


I think Microsoft is actively working on it. Please share if you are seeing Update Server Internal and External URL in your Polycom phones in your regions.

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