Jul 19 2017 12:58 PM
Hi, Just curious to know if others(Companies)are facing the same issues: Our skype doesn’t stay logged on consistently, its keep logout and login back automatically.It's happening while we on video call or screen sharing or just IMing each other in company. The skype notifications don’t come on phone app sometimes and it’s not getting synced with laptop app.Basically all the devices are not getting synced for SFB conversations.
Jul 19 2017 02:08 PM
Hi Amit,
are you working with an On-Prem deployment or SfB Online?
Thanks
Luca
Jul 19 2017 02:28 PM
On-Perm...and also just on adding to that, firewall is not blocking any ports for SFB...
Jul 19 2017 02:31 PM
Ok for On-Prem. Could you describe your deployment please?
Standard or Enterprise?
If Enterprise, do you use an Hardware Load Balancer for SIP traffic or DNS Load Balancing?
Thank you.
Regards
Luca
Jul 20 2017 06:11 AM
Hi, We have standard and enterprise both, but mostly enterprise.
We dont have any Hardware Load Balancer for SIP traffice not we have DNS load balancing.
Thanks Luca.
Please suggest me something.
Jul 20 2017 06:32 AM
Jul 20 2017 07:02 AM
Yes Luca,
So here first let me clear, Enterprise Pool means Business enterprise license you are taling about . Correct ?
If yes then, yes we have those licenses and now what we should do to resolve that issue.
Our remote users, who are working from home with different network, they are also from enterprise pool but they are not having any issue from out of network.
Thanks.
Jul 20 2017 07:14 AM
Jul 20 2017 08:16 AM
Thanks for Clerifying.
We have only one SBS server . So I think we come into Standard Pool.
Jul 20 2017 09:10 AM
Jul 20 2017 05:28 PM
Jul 21 2017 06:20 AM
Hi Luca,
I am sorry for that. We have migrated from Google to O365 in april. So We havent done by our selves. We have vendor to manage licenses and all, also migration was done by some other vendor who set up and change DNS records for SFB .
We are using skype for buisness apps that we have downloaded from portal. This is all I know about SFB.
Frankly speaking, other then this I dont know how to check SFB topology.
Jul 21 2017 02:16 PM
Jul 24 2017 06:53 AM
Hi Luca,
Hope you are doing well.
There are my answers to your questions.
1) No We haven't seen any discconection issue with our remote users who are working from homw.
2) We dont use any proxy.
3) I Haven't check that article. I am reading it now.
Thanks .
Jul 24 2017 07:12 AM
Jul 25 2017 10:33 AM
Amit, Can you share logs from the client. We like to know the reason for disconnection.
MS-Diagnostics-ID would be great to have
Jul 25 2017 02:04 PM
Hello Amit, please see the following to gather the log file in the Tracing folder for the Skype for Business Client: https://support.office.com/en-us/article/Turn-on-error-logs-in-Skype-for-Business-4892fe33-ef40-48e2.... Specifically you want to look at the .UccApilog file with a text editor or Snooper. Snooper is part of the Skype for Business Server 2015 Debugging Tools (https://www.microsoft.com/en-us/download/details.aspx?id=47263).