SfB call history showing incorrect name when calling mobile number, or forwarded direct number.

Copper Contributor

I have a strange scenario in which any call to a users mobile, or direct number forwarded to any mobile number, shows the name of the caller (not callee) in the call history list. The contact card shows the correct callee information and the email in outlook is correctly populated. The only difference within the email, is that it shows only the caller as a recipient, and not the callee. This problem is global and there's no difference if the mobile number is from AD or entered manually in the SfB client.

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Troubleshooting steps:

- SfB Cache deleted

- Client updated


Environment:

- 1 x SfB Standard (6.0.9319.277)

- 1 x SfB Edge (6.0.9319.277)


- Client version 16.0.6925.1049

- Windows 10 Build 14393


- Audiocodes SBC VE 7.20A.102.001

 

Has anyone encountered this issue in the past? Any tips would be greatly appreciated as I am unable to find any similar cases in my searches.

 

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