Oct 26 2016 07:23 AM
We have been using S4B for almost year and we have always been frustrated by a lag in screen sharing transitions.
We see it a lot of problems with power point desktop sharing where it can take 30 seconds for a slide to change
We use Skype for Business online
We are sharing the desktop to present
Oct 26 2016 07:28 AM
Hi @Ben Killoy - Have you talked with support to make sure there isn't something wrong? If you haven't yet, I would suggest you reach out to them, first. This sounds like a frustrating experience & they might be able to help you troubleshoot. That's not a normal experience.
If you are sharing slides, I would recommend loading them into the meeting rather than sharing them - you can see thumbnail previews when presenting, too.
Maybe the community can share some best practices they've encountered when desktop sharing like making sure you are on a wired connection rather than wireless...
Thanks!
Oct 28 2016 09:02 AM
We have had this issue as well and disabling hardware acceleration in the office apps has made a significant improvement for a number of our users, resolving the issue for them. We're actually rolling that fix out to everyone via a registry key as it appears to address what had become a common complaint.
Nov 05 2016 01:42 PM
Thanks for all the replies. It appears turning off hardware acceleration is working.
Microsoft should really put a notice out to customers. We have opened several tickets in the past and spent hours debugging but the issue is not consistent making it quite frustrating.
Oct 01 2017 12:29 PM
We have solved it by disabling VBSS for Conferences.
More information you can read here:
Oct 05 2017 06:01 AM
I'm glad (well not really, I guess) we're not the only ones who see this issue. Shutting things off like VBSS and hardware acceleration isn't really a good option since those things are beneficial to most of our users. I recently moved application sharing to its own QoS DSCP tag (AF31) and that seems to have helped, but we still get random reports of this happening.
Dec 18 2017 05:31 AM - edited Dec 18 2017 06:14 AM
I've seen another recent uptick in reports of this problem. Has anyone heard of a fix that doesn't involve turning off beneficial features?
It looks like it's still happening to others, even after updates that were supposed to have fixed it: