Reporting on Call waiting times

Occasional Contributor

We have had a request from the business for this on some of our call queues, anyone else?

3 Replies

It's a pretty common request, on-premises you could get at this within the database if you were to build custom reporting.  In the cloud we may be waiting for contact center providers to supply this as the APIs are more available.

Yes I thought that might be the case. Thanks.

With MAF ICIMS we are market leader on Skype for Business reporting.  I can help you with reporting on wating times, we support queues as well.

 

If you have any questions, want a demo or a free trial installation please let me know.

 

Frank Looijesteijn, MAF InfoCom, frank(at)mafinfo.com, www.mafinfo.com