01-03-2018 08:52 AM
01-08-2018 01:14 PM
It's a pretty common request, on-premises you could get at this within the database if you were to build custom reporting. In the cloud we may be waiting for contact center providers to supply this as the APIs are more available.
06-06-2018 03:32 AM
With MAF ICIMS we are market leader on Skype for Business reporting. I can help you with reporting on wating times, we support queues as well.
If you have any questions, want a demo or a free trial installation please let me know.
Frank Looijesteijn, MAF InfoCom, frank(at)mafinfo.com, www.mafinfo.com