Jan 03 2018 08:52 AM
We have had a request from the business for this on some of our call queues, anyone else?
Jan 08 2018 01:14 PM
It's a pretty common request, on-premises you could get at this within the database if you were to build custom reporting. In the cloud we may be waiting for contact center providers to supply this as the APIs are more available.
Jan 09 2018 07:41 AM
Yes I thought that might be the case. Thanks.
Jun 06 2018 03:32 AM
With MAF ICIMS we are market leader on Skype for Business reporting. I can help you with reporting on wating times, we support queues as well.
If you have any questions, want a demo or a free trial installation please let me know.
Frank Looijesteijn, MAF InfoCom, frank(at)mafinfo.com, www.mafinfo.com