Feb 25 2017 06:08 AM
Recently convered some of my Cloud PBX users from a MS Calling plan, over to using on-prem PSTN connectivity instead.
Since the switch, I dont see any calls being reported in the "PSTN Usage details" report online. I can still see those calls if I search in the "session details" preview report though.
I get that the calls are no longer going over MS's phone services, but the users is still hosted online, so where/ how can I get reporting on these calls now?
Feb 26 2017 03:02 PM
Feb 26 2017 05:23 PM
Yeah, I'm unable to find these call records on-prem either. Since I can trace the individual calls in the "session details" report online, the CDR data seems to be all there, but I just dont have a way to get to all the summary data in a report format, as was the case with the PSTN Reports.
Feb 27 2017 06:58 AM
Hi Neerjaj, we have a bug. I'll check and update you. As a temporary workaround can you use GW logs? Is it possible?
Feb 27 2017 10:07 AM
Thanks for checking Nikolay. Yes we can get the logs from the GW for now.
No rush, but do let us know when resolved.
Feb 27 2017 10:17 AM
Thank you and apologize for inconvinience
Mar 10 2017 04:30 AM
Mar 10 2017 04:47 AM
Jul 05 2017 10:12 PM
Jul 05 2017 10:12 PM