PSTN Usage Details report not capturing calls made via on-prem PBX

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Contributor

Recently convered some of my Cloud PBX users from a MS Calling plan, over to using on-prem PSTN connectivity instead.

 

Since the switch, I dont see any calls being reported in the "PSTN Usage details" report online. I can still see those calls if I search in the "session details" preview report though.

 

I get that the calls are no longer going over MS's phone services, but the users is still hosted online, so where/ how can I get reporting on these calls now? 

8 Replies
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Well as they are no longer using the PSTN service from Microsoft it would make sense I guess that they don't show in the PSTN usage report as that would be for the online service.
Can you see any usage on-premises?
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Yeah, I'm unable to find these call records on-prem either. Since I can trace the individual calls in the "session details" report online, the CDR data seems to be all there, but I just dont have a way to get to all the summary data in a report format, as was the case with the PSTN Reports.

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Hi Neerjaj,  we have a bug. I'll check and update you. As a temporary workaround can you use GW logs? Is it possible?

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Thanks for checking Nikolay. Yes we can get the logs from the GW for now.

 

No rush, but do let us know when resolved.

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Thank you and apologize for inconvinience

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Hi Nikolay - Any ETA on the bug fix?
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Hi working on it, I do not have ETA at the moment, there are some technical issues we are solving to distinguish calls. I hope will have more details later this montn