Oct 04 2017 07:18 AM - edited Oct 05 2017 12:26 AM
We have a couple of SRS/Logitech SmartDock systems where we experience that the external display shows the "Windows 10" desktop background image instead of the Skype image.
They both run Creators Update and app version 3.0.12.0. Dual displays are turned off on both.
The only way to resolve this is to reboot the device.
Is this a known bug? Is there a way to fix this?
Oct 04 2017 10:07 AM
Oct 04 2017 11:55 AM
Hi David,
yes - the problem is back next morning.
Oct 05 2017 01:43 AM
I just noticed a new update was released, mentions issue with sleep mode but perhaps worth a shot.
Thanks,
Martin
Oct 06 2017 04:20 AM
Here is previous post about this problem:
https://techcommunity.microsoft.com/t5/Skype-for-Business-IT-Pro/Skype-for-Rooms-not-presenting-to-T...
Looks like root cause of problem is Consumer Electronics Control (CEC) feature of HDMI. Some of our TVs works fine.
Oct 06 2017 09:53 AM
Hi Erlend, i think I know the cause of the issue. Please see my reply here: https://techcommunity.microsoft.com/t5/Skype-for-Business-IT-Pro/Skype-for-Rooms-not-presenting-to-T...