Polycom Firmware Updates Provisioning

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Occasional Contributor

Hi

 

Was wondering if anyone has had any success in updating firmware on Polycom phones from a custom FTP server.

I have an FTP server which we used to roll out 3000 phones and it worked perfectly for that. I am now faced with updating the firmware on all of them to make them on level set across the organization. I have updated my FTP site with the 5.7 version, however when the phone reboots it does not download the updated firmware. If I go to the phone (or Web UI) and select reset to factory defaults then it does download the update. I don't want to have to do this for every phone and was wondering how everyone else is doing this.

 

From everything I have read it should update upon reboot. Has anyone as had similar behavior, or may know what I may be missing?

 

Thanks

Larry

1 Reply

Hi,

 

I suggest retracing your steps for configuring Polycom Provisioning Server ensuring nothing has changed

 

http://blog.schertz.name/2013/05/provisioning-polycom-sip-phones/

 

Regards

Andrew Price