Jun 05 2018 12:07 PM
We have some users who are not pleased with the way the Auto Attendant pronounces their names. We are running a hybrid environment, so we have an AD server on site and AADC. We have been experimenting with one user's name to try to fix this problem.
It appears that the PBX servers are not picking up the changes. We are out of ideas and welcome any suggestions.
Julie
Mar 26 2019 09:39 AM
As far as I know, there is no way to do this with the current controls. Here's what we did as a workaround:
You get the correctly spelled name for e-mail purposes and the correctly pronounced name for auto attendant purposes. The downside is paying for an additional account.
Obviously this is not a great fix for more than about 5 users, but it worked for us because we only had one user who was high priority.
Mar 11 2021 03:09 PM
Thanks for posting your workaround, @Julie Fisher!
Please consider voting for this suggestion on the Teams UserVoice site:
Voicemail - Customize name pronunciation by setting phonetics – Microsoft Teams UserVoice