Nov 20 2017 02:52 AM
Hi Experts,
One of our customer in the progress of migrating a customer from traditional telephony to O365 PSTN Calling.
Questions:
1. Why we can`t pre-configure the actual numbers without transferring them from the current telco to MS.
2. Do every user need a LineUri to make phone calls?
3. Why we can`t add communication credits
4. Why does every users needs a dedicated number? Skype for business on-premise does not have this requirement.
Any pointers would be of great help.
Many thanks!!
Nov 20 2017 03:19 AM
Nov 20 2017 08:04 AM
Thank you very much, Erwin.
Let me pass on this to the partner.
Nov 21 2017 01:58 AM
Hi Erwin,
Regarding the 2nd question, customer looking for more clarity.
2. Do every user need a LineUri to make phone calls?
Please help. Many thanks.
Nov 21 2017 03:24 AM
Tested this out on my own tenant, if a user does not have a number you will get the message: "You're not setup to use this calling feature, please contact your admin" when dialing out.
So it look's that you will need to have a Number for every user.
Nov 21 2017 06:30 AM
Thank you very much for your testing. It looks like product limitation.
Thanks again for confirming.
Nov 21 2017 08:14 AM
On the subject of every user needing a LineURI... this is true. However, you don't have to only use your ported numbers. Since you need to purchase a PSTN calling plan for each user anyway, you can request new numbers from Microsoft and use these instead for most users, they come with the license. Then you can set up an outbound caller ID mask to look like your main number, which would be assigned as a service number.