Is there some API to get data from Call Analytics ?

Contributor

Is there some API to get data from Call Analytics ?

 

The objective is to

 

a) "correlate" some usage/adoption metrics (quantitative) vs quality indicators from call analytics (qualitative)

 

b) or be able to agregate data per Country, Department, Office Location (setup in user profile), of course it is not representing the "real location" the user used to make the call, but allowing us to "follow" SLA/QOS indicators per organisational unit

 

So having something we could query with PowerBI will be quite usefull

1 Reply
Afaik it's still in preview.