09-11-2017 10:45 AM
09-11-2017 10:45 AM
We are in the process of setting up a Response Group with a small caveat.
This team from time to time has meetings during regular working hours and need the ability to have all staff attend the meeting.
Having said this, they do not want calls sitting in the Response Group since no one can take the calls. Nor do they want the calls to wait 60 seconds until it forwards to Voicemail.
Is there a way to redirect calls direct to VM (immediately) where they will have a greeting notifying callers that they are currently unavailable?
I'm accustomed to traditional Telephony systems where it's rather trivial to perform this kind of solution.
09-11-2017 11:20 AM
Could help to set maximum calls in que to 0. But then you have to get into the skype online admin portal or enter a powershell command. But guess the users needing to setting the que to voicemail wont have this access.
Not shure if there a feature for it or not in Attendant Pro, but you could check this out:
Shure they are happy to answer your question.
09-11-2017 01:46 PM
Agreed. Natively, there's not a great way to handle this, unless something's changed I'm unaware of. I'd consider giving the supervisor access to manage that response group, and suggest you could create a remote PowerShell script and allow the supervisor to toggle between normal mode and all hands meeting mode. You could even put a little GUI front end on it.
The other option would be if they know when these meetings will happen in advance, you could set them up as "holidays" and give the supervisor access to a holiday editor: http://waveformation.com/holidayseteditor/
Sorry if this sounds like too much of a me-too post, but wanted to chime in.
09-11-2017 02:37 PM
If you go for the GUI/powershell way, this tool could help minimizing the access the users get:
09-19-2017 09:40 AM
The other baffling part is even if you're logged out of Skype altogether it still holds the call in Queue until the deisgnated time-out threshold is met.
In any other Contact Centre solution I've used it forwards to the next destination immediately should you wish it to do so....Ugh Microsoft, fix this trivial piece of functionality please!
12-11-2017 07:54 AM
not tested on response groups but it works for users and is worth testing
To enable call forwarding directly to voicemail where +44123467891 is the voicemail number
sefautil /server:poolname.domain.com SIPAddressOfRepsonsegroup@domain.com /setfwddestination:+44123467891 /enablefwdimmediate
and to revert the changes.
sefautil /server:poolname.domain.com SIPAddressOfRepsonsegroup@domain.com /disablefwdimmediate