Cloud PBX features config & use efforts

New Contributor

Hi everyone.

I am planning a Cloud PBX + PSTN calling pilot for a small office and would like to find out which Cloud PBX features are purely user based and need no cofiguration for a subscribed user. From the feature pool available in MS pages I assume there are features that need admin effort for config and other features that user can just use as soon as his account/number is assigned from admin

Can someone help please?


  • Call answer / initiate (by name & number)
  • Call hold / retrieve
  • Call History
  • Call Delegation & Call On-behalf
  • **Call Queuing & Routing
  • Call Transfer (Blind, Consult & Mobile)
  • Camp-on
  • Caller ID
  • Call Waiting
  • Call forwarding & simul-ring
  • Clients for PC, Mac & Mobile
  • Device switching
  • Distinctive ringing
  • Do-not-disturb routing & call blocking
  • Enterprise calendar call routing
  • Financially-backed SLA
  • Integrated dial-pad
  • Music on Hold
  • **Organizational Auto Attendant
  • Qualified IP Desk Phones
  • Skype & Federated calling
  • Team calling
  • Video call monitor
  • Voice Mail
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