Clients having issues with their Call Queues

Visitor

URGENT!!  Any SfB Partner with clients having issues with their Call Queues? Today we found two clients (with full SfB Online Cloud PBX + PSTN Calling) with the following issue: the Call Queue rings, the on-hold music works BUT the call never gets to the distribution lists.

1 Reply

Which client ?? I have found call queues work fine with PC based client software but is super flaky with Mac / mobile clients, exhibiting exactly the behaviour you describe. The issue was officially supposed to have been fixed a little while ago but the solution does not seem robust.  Anyway, try the CQ's with only windows clients logged in and see if it works then.