Clients having issues with their Call Queues


URGENT!!  Any SfB Partner with clients having issues with their Call Queues? Today we found two clients (with full SfB Online Cloud PBX + PSTN Calling) with the following issue: the Call Queue rings, the on-hold music works BUT the call never gets to the distribution lists.

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Which client ?? I have found call queues work fine with PC based client software but is super flaky with Mac / mobile clients, exhibiting exactly the behaviour you describe. The issue was officially supposed to have been fixed a little while ago but the solution does not seem robust.  Anyway, try the CQ's with only windows clients logged in and see if it works then.