changing dialin simple URL broke conferencing regions?

Brass Contributor

Hi all,

 

We have an onprem SfB install where we have a number of dial plans and associated dialin conference regions configured.

 

We recently changed our dialin simple URL, and have noticed that since that change users are no longer getting the correct information in their skype meeting invites.  In Outlook 2016, they get the number from the region that is assigned to the global dial plan, even though they are all assigned user dial plans.  They used to properly get the dial-in number from their user dial plan's associated region.

 

If I go to Meeting Options and select the Phones tab, the only region showing there is the one from the global dial plan.  This despite the fact that in the SfB contro panel itself, when I select to assign a region to a dial-in number, they all appear.

 

In OWA, the wrong dial-in number does not show in the invite - no number at all gets added.

 

Anyone seen this kind of behavior?  Thank you!

1 Reply
also, if we browse to the dialin URL, it only shows the region from the global dial plan there, not all regions as it used to