Apr 16 2017 09:14 AM - edited Apr 16 2017 09:28 AM
Hi SfB Folks,
we changed our Demo environment from pure SfB Online to SfB Hybrid.
What I forgot is the PIC federation. Now the federation to Skype for Consumer is not working anymore.
Technet is describing this scenario here:
https://technet.microsoft.com/en-us/library/dn440172.aspx
Saying "If you have already set up Lync Online for external communications with this domain, you must turn it off, wait for 24 hours, and start again, first by entering your on-premise information at https://pic.lync.com and then turning on external communications for Lync Online"
I tried this but the update to the service is failing.
What i did is the following:
Went to SfB Online -> disabled external communication
Waited for 24 hours.
Went to pic.lync.com and tried to update the existing service.
During this you get asked for the "Access Edge service FQDN" you want to update.
Since my SfB environment was hosted online I entered sipfed.online.lync.com. But this is failing (Page timeout)
I also tried to stop and to start a new Provisioning request with no luck.
Any ideas? Anybody who did this successfully?
Regards,
Paul
Apr 17 2017 09:08 AM
We had to do the same thing since we are Hybrid as well. You need to put in your FQDN pool name when it asked for the Access Edge service FQDN on the https://pic.lync.com website, not the online pool. After you get the confirmation email that it has been processed, then you go back to the Online portal and turn on external communications.
Hope this helps but let me know if you need more detail.
Apr 18 2017 04:12 AM
Apr 18 2017 08:53 AM - edited Apr 18 2017 08:53 AM
Hi Amie, Hi Erdem,
entering the access fqdn of the on-prem environment is something I already tried.
If I choose "update service" and enter then the on-prem fqdn I get a "The Access Edge service FQDN you specified does not exist."
Not sure why this is thrown since the on-prem environment is a working setup.
Regards,
Paul
Apr 19 2017 12:12 AM
May 11 2018 03:15 AM
SolutionIn case someone is looking for the correct procedure when going hybrid with a SfC federation here is what worked for me:
I did the change again to enable SfB hybrid for a SfB on-prem environment that has an active Skype Consumer federation. This time I disabled the Skype Consumer federation in SfB Online (public IM connectivity) and did then the hybrid setup. After that I re-enabled it for SfB Online and it started working for SfB Online. So now both users (server, online) could use the federation to Skype Consumer. There was no need to change something on pic.lync.com if you do it the right way.
Jan 17 2019 11:32 PM
Hi Paul
What are you mean with the hybrid setup? What steps did you do again (onprem)?
Jan 18 2019 06:17 AM
May 11 2018 03:15 AM
SolutionIn case someone is looking for the correct procedure when going hybrid with a SfC federation here is what worked for me:
I did the change again to enable SfB hybrid for a SfB on-prem environment that has an active Skype Consumer federation. This time I disabled the Skype Consumer federation in SfB Online (public IM connectivity) and did then the hybrid setup. After that I re-enabled it for SfB Online and it started working for SfB Online. So now both users (server, online) could use the federation to Skype Consumer. There was no need to change something on pic.lync.com if you do it the right way.