Apr 27 2017 06:41 AM
Not sure if this has already come up, I have not seen this specific issue on the site myself.
I have identified a slight issue with the PSTN report for the Cloud PBX solution.
The scenario
Call an auto attendant number
select an option which then goes to a queue
One of the users on the queue answers the call
Run the report some time later and it will show the inbound call details, however it does not report who answered the call and instead just reports <No Data>
Attached is an example of this (phone numbers removed), I assume this is an issue that could be resolved?
Jan 30 2018 12:33 PM
Did you ever find a resolution to this issue?
Feb 07 2018 03:38 AM
It was an issue with the service, they managed to resolve it after it was raised as a service health issue. It did occur again recently again with a service health notification.
Jun 22 2018 01:01 AM
I have opened a support ticket about this. It's happening to us too. And we can't report on calls.
Jun 26 2018 03:43 AM
We are experiencing it again now so have also raised a support ticket.
Only seems to be where we have calls coming into service numbers that then go to call queues it then shows no data.
Not really any help as we need to be able to report on the call queues
Jul 13 2018 08:02 AM
I raised a support request. And they said that it's intentional. There are no development plans to correct the issue.
Fuming is an understatement. How on earth are we meant to track calls?!?!?!