Call Queues not working in hybrid mode not working with on prem users

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New Contributor

I am trying to set up a call queue mad up of both cloud and on prem users (server 2005). The in cloud accounts ring but the on prem do not. If I use a call attendant to call any of the user directly, it works. Just the call queues do not

2 Replies

Online and hybrid fully supported

Agents and operators can be homed online or on premises

Skype for Business without on-premises cannot leverage Call Queues or Auto Attendant

 

MS says supported, you may need to capture the trace to identify why call not routing to on-prem user.