Apr 13 2018 06:45 AM
Could really do with some help on the following.
When you are in a meeting and you call a pin protected service, i.e. Arkadin, you can’t enter a pin.
Scenario is:
Skype drops the call and treats the pin as a new participant….
Is this expected behavior or have I missed something? Any advice gratefully received.
Apr 16 2018 10:55 AM
Is this in a Skype Room System, or SfB Client? If so which version of client/server?
Apr 19 2018 05:13 AM
The problem affects both lync room and client, both are using sfb 2016
Apr 19 2018 11:27 PM
Hi Marc,
what are you trying to accomplish? Merging two audio conferences?
Are you using SfB Online or SfB Server?
Regards,
Paul
Apr 20 2018 06:13 AM
Hi Paul,
We are using sfb locally on one of our servers...
What we are trying to do is connect in a participant to an meeting through the dial pad, the issue is that we need to enter a code followed by a hash to get them into the call....it would be no different from entering a call system where you need to enter numbers to select options.
It appears that the DMTF doesn't work whilst in a meeting, but it does when you are just making a normal call. You can hear tones when pressing any of the numbers but "#" does not respond.
Apr 20 2018 08:41 AM
Apr 20 2018 08:42 AM
Apr 22 2018 07:47 PM
This is expected behavior. DTMF tones will not pass from the meeting to the new attendee. To add an attendee to a call where you need to dial more than a simple phone number, call the person as a new call, enter the appropriate numbers on the keypad, and then merge that call into your meeting (3 dots at the bottom right of the call).
Hope this helps,
Brandon