We are excited to announce the release of SOF: Successful Engagement.
The SOF: Successful Engagement release focuses on the following:
- Sharing stories of overall customer success.
- A new look and feel for the SOF site
- Launching a new workshop to help customers and partners plan for success as a first step in their journey
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Adding guidance on how to leverage our new Cloud PBX voice features (Cloud PBX Auto Attendant, Cloud PBX Call Queues), Online Tenant Dial Plans, new Call Quality Dashboard (CQD) reports and Number Porting Guidance
- Sharing best practices on how to use Skype Meeting Broadcast
- Simplifying a number of key design assets based on customer/partner feedback.
SOF Readiness Training for this release well be made available on April 4th, plese register for the SOF Overview session using this link and we look forward to your feedback.
SOF Site Update / Customer Success Stories
The SOF site now has a fresh new look and feel to make it easier for customers and partners to start their journey to success. We added a brand new section to highlight customer success stories to share how our customers have successfully deployed Skype for Business E5 workloads leveraging the SOF framework.
Planning for Customer Success Workshop
We created the Planning for Customer Success Workshop to help our customers and partners surface critical considerations early in the planning stages. This workshop accelerates and sustains customer success to showcase business value rather than focusing on technology implementation.
This release extends our practical guidance covering planning, delivering and operating four key areas related to voice: Online Tenant Dial Plans, Cloud PBX Auto Attendant, Cloud PBX Call Queues and Number Porting.
Direct Link to released Assets:
Plan
Envision-Discovery Questionnaire
Envision-Envisioning Workshop Wrap up
Envision-Envisioning Architecture Workshop
Envision-Client and Device-Readiness Workshop
Assess-Readiness Assessment Delivery Guide
Assess-Readiness Assessment Evaluation
Assess-Readiness Assessment-CloseOut
Assess-Baseline Health Assessment Delivery Guide
Design-Cloud PBX, PSTN Conferencing Design and Migration Workshop
Design-Cloud PBX, PSTN Conferencing and Client - Design and Migration Document
Deliver
Deploy-DeploymentGuidance-Workshop
Deploy-DeploymentGuidance-Deployment Checklist
Deploy-Site Rollout - Site Questionnaire
Deploy-Site Rollout and Migration Planning - Playbook
Deploy-Testing Guidance Workshop
Enable-User Enablement-Scripts-Guidance
Enable-SkypeForBusinessVoiceUsers Script
New CQD Videos and Updated Manage a Quality and Reliable Service Deployment Playbook
We built on the success of our recent CQD Videos by adding two new CQD Videos to the series. These two new videos introduce Location Enhanced reports and go into a deep dive on how to use the Location Enhanced reports.
We are also updating the popular Manage a Quality and Reliable Service Deployment Playbook to incorporate lessons learned from working on media quality over WiFI networks, as well as adding experience gained in the field from using this key asset.
The new videos and updated playbook will be released on April 4th, 2017.
Skype Meeting Broadcast
This release adds practical guidance to help customers succeed when planning and delivering Skype Meeting Broadcasts.
Direct Link to released Assets:
Envision-Envisioning Kick off-V4.pptx
Envision-Envisioning Architecture Workshop
Envision-Client and Device-Readiness Workshop
Envision-Make Meetings Matter Business Value Scenario
Adopt-Awareness Campaign Launch Event Planning
Assess-Network Readiness Assessment-Delivery Guide
Assess-Network Readiness-On Site Workshops
Assess-Network Readiness-On Site Close Out Workshop
SOF Simplification
We strive to make it easier for customers and partners to leverage SOF. As part of this release, we consolidated a number of assets in the Plan phase based on feedback , and continue to work on further simplification going forward.
Direct link to Assets:
Assess-Network Readiness Assessment-Delivery Guide
Assess-Readiness Assessment Delivery Guide
Assess-Network Readiness Assessment-Delivery Guide
Design-Cloud PBX, PSTN Conferencing Design and Migration Workshop
Design-Cloud PBX, PSTN Conferencing and Client - Design and Migration Document
SOF Readiness
We are shipping readiness materials for all of these SOF assets. A scheduled broadcast meeting on April 4th, will provide an Overview of the release and recorded training sessions published to the Skype Academy site to help you get up to speed on the updates.
SOF Readiness Training Sessions (April 4th:(
- CloudPBX Auto Attendant / CloudPBX Call Queues
- Online Tenant Dial Plans
- Number Porting
- Planning for Customer Success
- Skype Meeting Broadcast
- SOF Simplification
- CQD Videos