Web parts error message for guest users

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New Contributor

Hi everyone, I'm currently having some issues with SharePoint site web parts for guest users. Below is the description of the problem, and I'm attaching a screenshot as well.

 

Context

A modern SharePoint Team Site has been created with several pages and web parts in them (i.e.: Hero, News, Quick Links, Link, People, Forms, etc). The site's main purpose is to allow external users to navigate through it. The users are added as guests in Office 365 tenant and added into an Office 365 group which has Contribute access to the SharePoint site.

 

Problem

When I access as a guest user and navigate through the SharePoint site, most of the web parts in the pages show an error message instead of showing the web part content. This is temporarily fixed if I refresh the page, but the error keeps coming back randomly across the whole site where ever there's a web part.

 

Looking forward to hearing some comments or if someone has seen this before.

 

Best regards,

Mario

4 Replies
Wow,
I'm not aware of any requirements those WebParts might have in regards of Guests users...unfortunately we cannot provide much help with the issue you are having here. It's clear to me the WebParts should work for Guests users with no problems

@Juan Carlos González Martín Hi Juan Carlos, thanks heaps for your response. I totally agree, specially if the site was built with 100% OOTB components.

 

I hope someone has any idea of why is this caused. In parallel I raised a ticket with MS to see if they can provide some feedback about it.

 

In the meantime I'll replicate the site in another O365 tenant and see if the error happens there too.

 

Best regards,

Mario

We have the same error messages on our tenant. They only appear for guest users, especially with planner-webpart and activity-webpart.

Update: The issue is still happening for all guest users in any browser. I've contacted a MS agent and I'll meet briefly.

 

I've replicated the whole Sharepoint site in a different tenant and the issue with the webparts doesn't occur for guest users. The only difference between one site and the other is that the one with the bug is with E3 license and the one without the bug is under Business Standard license.

 

I'll update the post after my meeting with MS.

 

Cheers,

Mario