Feb 28 2020 12:37 PM
Feb 28 2020 12:37 PM
A user has reported that sometimes (very randomly/intermittently) when they open a particular document library on their site, they are greeted with this message:
I've done a bit of research and as near as I can tell "ko.computed" refers to some component of knockout.js. However, I have absolutely no clue what would cause this error to appear when opening up a normal, garden variety Document Library. Furthermore, it seems to be happening to just one person. There are about 20 users with access to the site/library, and the only one having this issue is the person who created the site. I suppose it could be a browser or cache issue, but it's so random that it's hard to know if using another browser "fixes" it or not.
Mar 03 2020 07:24 AM
I have never seen this before. No lookups on the library to other lists etc?
Report it as a ticket in the Office 365 Admin centre as this looks like a code issue.
Mar 03 2020 07:34 AM
@Andrew Hodges , nope, no other columns in the library (aside from the library standard ones). The problem with reporting it is that it's terribly intermittent and we haven't found a way to reliably replicate it. In fact, it's ONLY happening (at this point) to ONE user in the group/site. As someone who's been on the receiving end of those support calls, I know that if they can't replicate it, they can't diagnose it and if they can't diagnose it, they can't fix it.
Sep 09 2020 11:04 AM
@Chad_V_Kealey We have a client with the same issue. But it is happening to most everyone. They use Macs, not sure what your users are using. They use Chrome and I have had them try Safari, clear the history and cache on Chrome. I even re-created the views to try and get this resolved. Nothing has seemed to help. I can't replicate it on my windows 10 PC.
Jul 03 2021 05:30 AM - edited Jul 03 2021 05:35 AM
Soo it's been a while since you've posted this originally, but I see it's still an issue as I'm currently experiencing the error. I'm also the creator of the site that I'm now experiencing the error in... As a daily & experienced user of SharePoint I can say I have never encountered this wonder, but now I have...
I will say I encountered this wile re-organizing folders etc. so I was in the midst of already having moved multiple documents & I'm in Chrome while on a Windows 10 os. After clearing my cache I was able to move the files I was originally attempting. So I'm not sure if that helps anyone troubleshoot, but just thought I'd drop a note to say this is still an issue one can experience :)
Have an Awesome Day!
Jul 13 2021 02:36 AM
@Hi_Im_Jade OK, I've been having this same issue for a few weeks now. How do I clear the cache?
Jul 13 2021 03:00 AM
Jul 13 2021 06:17 AM
Jul 19 2021 02:12 AM
@Chad_V_Kealey I have users also reporting this error when trying to move files between folders. I have advised them to clear the cache and refresh which resolved the issue temporarily. I am going to raise via Office 365 admin support as the issue does keep coming back.
Jul 19 2021 03:19 AM
Great, thanks @BarryAnderson. I thought it meant Sharepoint cache not browser cache.
I did that and it worked temporarily before but every few months it comes up again.
Jul 23 2021 02:04 PM
I cleared my cache in chrome and it worked, so hopefully it stays working.