User having problems sharing folders externally

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Senior Member

A user is having problems giving access to external users - when they share an access link, the external user receives a notification giving a verification code, but thereafter, sees this:

RSweeting_0-1626265159700.png


I am global admin - our default sharing policy is that site members with edit permissions can share files folders. 

 

As far as I can see, this issue is localised - do I need to amend this user's permissions?

 

Thanks.

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