User cannot access Excel uploaded to SharePoint on Line



I have a user that is in a group with other users who can access an Excel spreadsheet but this individual cannot.  

I've removed them from the group and added them back in but they still are unable to open the excel spreadsheet.  Either from App or browser??

Any idea?  We use Azure AD could it be related to their profile??

3 Replies
best response confirmed by Chris_Clark1968 (Contributor)
Hi - a few questions that might help: what error message do they see when trying to access? Are there other documents in the group that they can access? If you create a copy of the spreadsheet, can they access that copy?

These are the error messages being received


No other persons in the group receive these errors.

It's a Read Only document

They have made a copy and can access this.


They have made a copy of the excel spreadsheet and can access and view that.  thank you for your suggestion !!