Hello Everyone, wanted to check is anyone having the same problem. I this thread i'll use powerpoint office files as example, but this happened on all office files. I tried in IE, Chrome and Safari (iPad/iPhone).
Problem:
Whenever you clicked on an office file from SharePoint Web, it just doesn't launch anything (i.e. no response at all), no error message or any kind of prompt.
The issue only happen on Account A, on Site X (App), and on a non-company issued device (both personal laptop, iPad and iPhone). Understand personal laptop is not allowed as company policy will not allow user to login office client in non-company issued device. But the question here is why iPad and iPhone can't launch the file where there is already MAM in place?
More Detail for your understanding:
I've two accounts within the same tenant, Account A and Account B, the differences are:
- Account A: Licensed, Conditional Access Policies Applied
- Account B: No license, no Conditional Access Policies
I've two sharepoint site, Site X and Site Y, the differences are:
- Site X (App): Default open behavior is set to "Open in Application"
- Site Y (Web): Default open behavior is set to "Open in Web"
I've two type of devices,
- Company issued device (Laptop), and
- non-company issued device
- personal laptop
- iPad/iPhone - regulated by MAM
Test Conducted:
| # | Account Used | Site Visit | Device Used | Result |
| 1 | Account A | Site X (App) | Company issued device (Laptop) | No issue, pop out prompt to open desktop app will appear, and upon click on "Open PowerPoint (desktop)" office app will launch and open up the file |
| 2 | Account A | Site X (App) | Personal Laptop | No response at all upon click on the files |
| 3 | Account A | Site X (App) | iPad/iPhone | No response at all upon click on the files |
| 4 | Account A | Site Y (Web) | Company issued device (Laptop) | No issue, files open on office online. |
| 5 | Account A | Site Y (Web) | Personal Laptop | No issue, files open on office online. |
| 6 | Account A | Site Y (Web) | iPad/iPhone | No issue, files open on office online. |
| 7 | Account B | Site X (App) | Company issued device (Laptop) | No issue, pop out prompt to open desktop app will appear, and upon click on "Open PowerPoint (desktop)" office app will launch and open up the file |
| 8 | Account B | Site X (App) | Personal Laptop | No response at all upon click on the files |
| 9 | Account B | Site X (App) | iPad/iPhone | No issue, pop out prompt to open in "PowerPoint", and upon click on "Open" office app will launch and open up the file |
| 10 | Account B | Site Y (Web) | Company issued device (Laptop) | No issue, files open on office online. |
| 11 | Account B | Site Y (Web) | Personal Laptop | No issue, files open on office online. |
| 12 | Account B | Site Y (Web) | iPad/iPhone | No issue, files open on office online. |
