May 26 2020 05:55 AM - edited May 26 2020 10:18 AM
Hi, from a SharePoint document library where I have attached content types, when I try to create a new document from the library "New" menu and select the content type, it throws a windows error message saying : Sorry, We could not perform this action because Office do not recognize this command.
Never had this problem before. It occurs in all my libraries where I have content types. I tried on another computer and same issue (tested on chrome and edge chromium)
Update: This occurs when the library open by default in client application.
Only thing that change recently is that I have enable the organizational assets to store Office document template but not sure it is related.
Anyone having this issue?
Thanks.
May 26 2020 10:18 AM
@Martin Coupal - we're experiencing the same issue. Thought it was a change to our environment, but seems to be a MSFT change.
May 26 2020 10:21 AM
May 26 2020 10:27 AM
We'll do the same. We found that IE11 + Classic Experience works as expected, but something caused this to break.
May 26 2020 01:24 PM
@jefmeyer , I spent 1.5 hours with support to confirm the issue.. They will call me back tomorrow. Hope it will not take another 1.5 hours :)
May 27 2020 04:52 AM
@Martin Coupal - received confirmation that the issue has been resolved in our tenant. Hopefully the same for you. Take care!
May 27 2020 08:28 AM
@jefmeyer , so here is the outcome:
1) Problem with file handler protocol: The "Sorry, we could not perform this action because Office do not recognize this command" was caused by a problem with the file handler protocol when creating a new document based on a content type from the "New" library menu. Microsoft applied a patch and this morning, the Office applications were starting but Word still had an issue described below.
2) Word SharePoint properties panel issue: When you create a new document from a content type that has metadata that are not related to the default Office properties (like title, comments, author etc.), the SharePoint Properties right panel will open automatically. However there is a bug that makes word crash when you open the panel.... Office backend support do not manage this type of issues so I've submited a comments from the Word application but I have no clue if it will be addressed...
What a waste of time and money... There seems to be 0 testing of what they throw out to their customers.... Microsoft customers are now the testers...
Jun 09 2020 02:17 AM
@Martin Coupal Today a Office update resolved the issue for me.