Thumbnail is not saved in Page Templates

New Contributor

Hi all!


I have a problem in SharePoint Online where Thumbnail photos does not save in Page Templates.

I have tried in 3 Tenants now with same results. Does anyone have the same issue or even better a solution? :)


Steps to reproduce:

  1. Create a Page Template on a Communication Site.
  2. Go to Template Details and change the thumbnail.
  3. Save the page template.
  4. Create a new page and use the new Page Template.
  5. Confirm that the thumbnail picture is still the default picture and not the one you just chose in the template.

Best Regards

2 Replies

I have the same problem (tested in two different tenants). This seems to be a bug if I'm able to define a thumbnail for a page template, but the thumbnail is not saved to a page created from the page template.


A feeble workaround seems to be to add a picture to the page template content area (picture is automatically set as a thumbnail).

A quick update before I close this thread.


After a few weeks, we decided to make a Microsoft Support Case through our Tenant, and here 3 months after, Microsoft have found the issue and fixed it.


I tested it on my Tenant this morning, and we can now save Thumbnail Photos correctly in Templates.


Hope this helps someone out there! :)